Assistant General Manager

Assistant General Manager

Our Brand: MCM is a luxury lifestyle goods and fashion house founded in 1976 with an attitude defined by the cultural Zeitgeist and its German heritage with a focus on functional innovation, including the use of cutting-edge techniques. Today, through its association with music, art, travel, and technology, MCM embodies the bold, rebellious and aspirational. Always with an eye on the disruptive, the driving force behind MCM centers on revolutionizing classic design with futuristic materials. Appealing to the 21st Century Global Nomad generation - MCM's millennial and Gen Z audience is genderless, ageless, empowered and unconstrained by rules and boundaries. MCM is currently distributed online and in 650 stores worldwide including Munich, Berlin, Zurich, London, Paris, New York, Hong Kong, Shanghai, Beijing, Seoul, Tokyo, Middle East and more. For further information about MCM:

With a highly collaborative workforce working from offices and stores around the world, MCM established a multinational/multicultural organization. To uphold the culture & value of MCM, we intend to fulfil our corporate social responsibility by implementing the following values and to comply with a high degree of legitimacy and ethical standards.

Our employees make the best efforts to become high-performing individuals who reflect the diversity of the communities in which we work and live. MCM's commitment to diversity and inclusion includes recruiting and retaining employees from diverse backgrounds and experiences, creating awareness of diversity issues and benefits, and fostering a supportive environment where inclusivity is expected and prioritized. We have zero tolerance in any form of harassment, insultation, ostracization or groundless defamation of any other person.

Position Overview:

The Assistant General Manager will partner with the General Manager to assist in all functions of an MCM retail location. The Assistant Store Manager will execute the plans and strategies developed by the Store Manager to support the various store functions in relation to sales, operations, talent management, clientele development, and merchandising. They will ensure a positive work environment internally and externally while driving a positive customer experience.

Key Responsibilities:

• Achieve or exceed sales targets including both the top and bottom-line results for the respective location
• Resolve customer issue trends by investigating problems, developing solutions, preparing reports, and coaching staff on managing similar challenges in the future
• Training on standard operating procedures; ensure sales associates have the proper understanding of SOPs and the potential impact on the business
• Monitor inventory planning and maintain proper inventory metrics such as in-stocks, turnover, and flow
• Maintain loss prevention procedures that minimize unnecessary loss and increase security within receiving at store locations
• Ongoing review of the retail profit and loss statement to identify opportunities to improve profitability; coach associates on how to improve store and individual performance
• Analyze and react to the needs of the business, identify top sellers, slow sellers and fulfillment of merchandising strategy
• Performs store opening and closing procedures in alignment with company standards
• Regularly review company email and other communication tools to ensure applicable messages are shared with sales associates and to act on those messages in a timely manner

Experience & Key Competencies:

• 1 to 3 years of store management experience, fashion brands may be preferred
• BA or BS degree
• Experience working with affluent, and luxury brands an asset
• Experience in maintaining operational excellence in retail stores (payroll, shrink management, inventory management, etc.)
• Experience with opening new stores and opening and roll-out
• Proven leadership qualities in developing and mentoring
• Flagship or high-profile locations and brands
• Store profit and loss management, payroll and expense management

Requirements:

• Leadership skills - recruitment and development of talent (associate level)
• Strong grasp of presenting to groups and managing product knowledge (PK) sessions
• Solid understanding of retail math and using analytics in a business environment
• Operations specialist - driving performance through internal KPI's
• Analytical driver with keen attention to detail
• Ability to stand for long periods of time and to work retail hours (standard, peak, and holiday)
• Strong time management and organizational skills, ability to multi-task in a fast-paced environment
• Strong negotiation skills combined with an adaptable approach to selling
• Ability to establish and maintain strong interpersonal relationships
• Excellent communication and interpersonal skills
• Self-motivated, able to work independently and know when to seek guidance
• Advanced skills in Microsoft Office; specifically, Word and Excel