HUD Housing Program Supervisor

Job Description

Job Description

Program Supervisor – Housing & Occupancy Services

Full-Time | Residential Services

Lutheran Social Services of Wisconsin & Upper Michigan (LSS) is seeking a Program Supervisor to provide day-to-day leadership and oversight for housing operations supporting two residential buildings serving seniors and adults with chronic and persistent mental illness. . This position supervises and supports Occupancy Specialist staff , ensuring compliance with housing regulations, agency standards, and high-quality service delivery.

• Provide direct supervision, coaching, and performance management for Occupancy Specialists
• Support daily housing and occupancy operations across multiple residential sites
• Ensure compliance with HUD, Fair Housing, licensing, contract, and agency requirements
• Oversee accurate completion and maintenance of tenant files, certifications, leases, and waiting lists
• Partner with program leadership to address tenant, building, and stakeholder concerns
• Monitor program performance, productivity expectations, and quality standards
• Support budgeting activities and monitor housing-related expenditures
• Coordinate and support preparation for inspections (HUD, state, municipal, and funder)
• Serve as an agency representative to internal and external partners
• Participate in hiring, training, and ongoing development of housing staff
• May provide limited direct operational support as needed

• Associate’s degree in social work, psychology, sociology, or related field required
  (Bachelor’s degree preferred)
• Minimum of 3 years of experience working with a similar population or in a related social services or housing setting
• Supervisory experience strongly preferred
• Knowledge of housing compliance, documentation, and service coordination principles
• Strong written and verbal communication skills
• Proficiency with Microsoft Office applications
• Valid driver’s license, reliable transportation, and ability to meet agency driving requirements

• Work is performed in both office and residential settings
• Regular travel between multiple sites is required
• Ability to support staff in environments serving individuals with developmental disabilities

PERKS:

• Public Service Loan Forgiveness (PSLF)
  • By being employed with LSS, which is a non-profit agency, you can be eligible for loan forgiveness under the Public Service Loan Forgiveness program.
  • Loans are eligible to be forgiven after 10 years of on-time and consistent payments through the income-based re-payment plan.
  • Assistance navigating the PSLF through Summer
• Medical/Dental/Vision Insurance
• Flex Spending for Dependent & Health Care
• Mileage reimbursement
• Paid Time Off
• 10 Paid Holidays
• Ability to Contribute to 403B
• LSS makes annual raises a priority for employees
• Calm Wellness App – Premium Access
• Student loan navigation program with Summer, PBC
• Early Earned Wage Access with UKG Wallet
• Employee Assistance Program
• Service Awards and Recognition

At LSS, we are committed to creating stable housing and supportive services that promote dignity, independence, and community belonging. We offer meaningful leadership opportunities in a mission-driven organization focused on quality and compliance.

Lutheran Social Services of Wisconsin & Upper Michigan is an Equal Opportunity Employer (EOE).