General Manager - Moxy Charlotte Charlotte, NC

We’re seeking a bold, energetic leader to take the helm as General Manager of our Moxy hotel—someone who thrives on creating memorable guest experiences, building high-performing teams, and bringing a vibrant, social atmosphere to life. This isn’t your traditional hotel leadership role; Moxy is all about personality, style, and connection. The ideal candidate is equal parts operational expert and culture driver, with a passion for hospitality that shows up in every guest interaction and team engagement. If you’re ready to lead a dynamic property where fun meets performance and innovation drives results, we want to hear from you. Responsibilities Lead all aspects of hotel operations, including Front Office, Food & Beverage, Housekeeping, Maintenance, and Sales, ensuring alignment with brand standards and company expectations Champion the Moxy brand experience by creating a vibrant, social, and guest‑centric atmosphere that drives satisfaction and loyalty Recruit, develop, and retain a high‑performing team; foster an engaging culture built on accountability, creativity, and fun Drive financial performance by managing budgets, forecasting revenue, controlling costs, and maximizing profitability across all departments Actively engage with guests, resolve concerns in real time, and ensure service recovery exceeds expectations Oversee the Food & Beverage program, ensuring quality, consistency, and a lively social environment reflective of the Moxy concept Partner with Sales and Marketing to implement strategies that increase occupancy, RevPAR, and overall market share Ensure compliance with all company policies, brand standards, and local, state and federal regulations Analyze operational and financial reports to identify trends, opportunities, and areas for improvement Maintain the physical asset through proactive maintenance planning and capital improvement oversight Build strong relationships with ownership, vendors, and the local community to support business growth and brand presence Lead by example in delivering exceptional service, maintaining high visibility with both guests and team members Qualifications Bachelor’s degree in Hospitality Management, Business Administration, or a related field. Minimum of 5‑7 years of hotel management experience, with at least 3 years in a General Manager role. Proven experience in successfully opening and managing a hotel property. Strong leadership and team management skills, with the ability to inspire and motivate staff. Exceptional financial acumen, with experience managing budgets, forecasting, and cost control. Excellent communication and interpersonal skills, with a focus on guest satisfaction and relationship building. Ability to work under pressure and manage multiple priorities in a fast‑paced environment. Knowledge of hotel management software and systems. Benefits Competitive salary and performance‑based bonuses. Comprehensive benefits package, including health insurance, retirement plan, and paid time off. #J-18808-Ljbffr Kaizen Lab Inc.