Sales Assistant

Sales Assistant

Janome America is a distributor of household and computerized sewing machines; a subsidiary of Janome Sewing Machine Company, Tokyo, Japan, who are one of the world's largest manufacturers of home sewing machines and leaders and innovators in the home sewing industry. Janome currently has a full-time opening at its corporate headquarters in Mahwah, NJ for a Sales Assistant in the Sales Department.

A Sales Assistant provides support to the Sales Department by handling incoming communications from dealers and District Sales Managers (DSM's). Heavy customer contact will include order processing via email, phone, and fax and delivering exceptional customer service. This position involves high-volume interaction with external partners and requires attention to detail, organizational skills, and a proactive attitude.

Essential Job Functions:

• Enter and process all dealer orders by telephone, email, fax, or voicemail
• Respond to dealer and DSM inquiries regarding order status, product availability, pricing, special promotions, and shipment tracking (UPS).
• Some filing

Qualifications and Requirements:

• Good phone voice and pleasant manner necessary
• Minimum education High School Diploma
• 12 years' experience in a customer service or administrative support role, ideally in a sales/customer service environment.

Duties and Responsibilities:

• Process all incoming orders
• Handle new accounts and termination paperwork, as well as paperwork for dealer address, etc. changes
• Process price adjustments and other credit / debit related paperwork
• Maintain and update internal spreadsheets and participate in occasional Excel projects.
• Delivering superior customer service is the #1 duty and responsibility
• Draft professional correspondence and reports.
• Perform general administrative duties including filing, documentation, and data entry.
• Uphold a strong commitment to delivering superior customer service in every interaction.