Senior Telecom Engineer

Maximus is seeking an experienced Senior Telecom Engineer to lead the design, implementation, and optimization of Genesys Cloud solutions. This role is responsible for executing large-scale projects, providing expert technical guidance, and mentoring engineering teams.


The ideal candidate will have deep expertise in Genesys Cloud architecture, strong leadership skills, and the ability to align technology strategies with business objectives.


This is a remote position.

Essential Duties and Responsibilities

- Work with development teams throughout the software life cycle ensuring sustainable software releases.

- Perform hands on management of cloud infrastructure and automation tools.

- Document cloud architecture, security measures, and participate in client audits.

- May provide guidance, coaching, and training to other employees within job area on automation technologies, and collaborate with other cloud support teams that support the overall organization.

- Serve as the primary technical point of contact for all cloud services consumed by the business.

- Lead performance testing, chaos engineering, and remediation efforts for continual improvement.

Job-Specific Essential Duties and Responsibilities:

- Execute large-scale Genesys Cloud projects, including major upgrades, migration and new feature rollouts.

- Provide expert level support and guidance for complex technical challenges, including troubleshooting, systems integrations and performance tuning.

- Mentor and lead other engineers fostering a collaborative environment by providing technical guidance and supporting professional development within the team.

- Accountable for the Contact Center implementation and support during all stages of the project life cycle.

- Ability to communicate clearly, both verbal and written, with internal team, other IT teams, Customers, Clients and Partners.

- Ability to work unscheduled hours in case of emergency work/outages.

- Follow department implementation standards and Change control processes.

- Analyze existing and new voice and data networks (as needed) and recommend solutions.

- Create/modify artifacts and deliverables, including the change management process.

- Experience with Genesys Cloud APIs for automation, provisioning, user lifecycle management, reporting extraction, and workflow orchestration.

- Bachelor's degree in relevant field of study and 5+ years of relevant professional experience required, or equivalent combination of education and experience.

Job-Specific Minimum Requirements:

- Bachelor’s degree in a Telecommunication/Computer Engineering/Computer Science, Computer Technology/or related discipline.

- 5 years relevant experience required; 6+ years preferred.

- Extensive experience with Genesys Cloud, including advanced configuration, architecture design and systems integrations.

- Ability to develop and execute a strategic technology vision that aligns with and supports business goals.

- Strong leadership skills with experience managing and mentoring senior technical teams.

- Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.

- Call flow development experience in Genesys Architect tool.

- Software: Wireshark, MS Server, DHCP/DNS, MS Hyper-V, VMWare ESXi, MS Visio, MS Office (Word, Excel, PowerPoint, Access), Email (MS Outlook).

- Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and methods.

- Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content of discussion.


Preferred Skills and Qualifications:

- Knowledge on Amazon Web Services (AWS), certifications for Genesys, Cisco, Microsoft, Cloud and VMware & background with State & Federal Government work.


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Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.