System Administrator
$60.57k - $75kFull-time
Logicalis, Inc.
Summary Supports customers' server and network environments as a member of Logicalis' 24x7x365 operations team. Responsible for support of detection, incident, requested item, problem, and change tickets for devices and resources monitored by Logicalis Managed Services, including Windows / Unix / Linux servers, IBMi devices, network devices, and applications, as well as other supported configuration items for internal and client systems. Essential Duties and Responsibilities
- Performs break/fix troubleshooting, server/software updates, and feature enhancements to Windows, Linux, and Unix servers, Cisco networking devices, and general IT infrastructure.
- Responds to and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).
- Creates and maintains technical and process documentation for troubleshooting purposes.
- Understands the Information Technology Infrastructure Library (ITIL) and follows the predefined ITIL incident, problem, and change management processes in place for each customer when resolving customer requests or outages.
- Maintains current knowledge of core service offerings and SLAs. Understand all Logicalis service offerings to support customers better and expand any service offering to current customers.
- Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.
- Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.
- Supports and conducts self in a manner consistent with customer service expectations.
- High School education or GED.
- 2 years of experience in multiple technologies, including any of the following:
- Windows Server administration: 2012, 2016, 2019, Active Directory, Group Policy
- Linux Server administration
- Clustering: Citrix, VMware
- Backup Solutions: NetBackup, Veeam, Azure Recovery Services Vaults
- Network technologies: Cisco, switch/route, ASA, SD-WAN, IPT, UCCX
- IBM Technologies - AIX or IBMi
- Microsoft Azure administration, Azure Virtual Desktop, Azure Active Directory
- Microsoft 365 Administration
- Experience working in an ITIL-based incident tracking system (Service-Now).
- Understanding of network and server monitoring tools and technologies.
- Proficient use of Microsoft Office applications.
- Microsoft Certified Professional (MCP)
- Microsoft Certified IT Professional (MCITP)
- Red Hat Certified System Administrator (RHCSA)
- Linux Certified Administrator (LCA)
- Cisco Certified Network Associate (CCNA)
- Microsoft Azure Administrator (AZ-104)
- CompTIA A+ / CompTIA Network+
- Ability to execute tasks and projects and troubleshoot with minimal supervision and with a sense of urgency.
- Detail-oriented with the ability to multitask and prioritize to meet critical SLA deadlines.
- Excellent customer service and interaction skills.
- Outstanding verbal, written, and technical/business communication skills.
- Must be able to accommodate requests from multiple customers and Logicalis Account Executives and respond in a timely fashion.
Vacancy posted 2 days ago
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