Customer Support Supervisor | QA‑Driven Coaching Leader
$54k - $66kCengage Group
Cengage Group is looking for a Supervisor, Customer Support in Boston, Massachusetts to lead a team focused on delivering exceptional customer service. You will manage and develop support representatives, ensuring high standards of service quality through performance management and coaching. The ideal candidate will have 5+ years in customer service roles and experience managing remote teams. The role includes driving service quality improvements and overseeing daily operations to meet key performance indicators. Compensation includes a base salary of $54,000.00 - $66,000.00 USD with a potential annual bonus of 10% dependent on performance. #J-18808-Ljbffr Cengage Group
Vacancy posted 3 days ago
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