Fitness Center Clerk

Job Description

Job Description

Are you ready to make waves in the world of fitness? We're on a mission to transform lives, and we want you to be a part of it. As a Fitness Center Clerk, you'll greet our members with a warm smile and provide exceptional customer service, ensuring everyone feels welcome and motivated throughout their fitness journey. Fitness Center Clerks provide assistance to the fitness center as well as physical therapy services for Catalina Island Health. Under the supervision of the Fitness Center Supervisor, the Fitness Center Clerk performs a variety of tasks to maintain and follow customers' standards.

Essential Functions

• Greet and check in all Fitness Center members and physical therapy patients.
• Answers front desk phone and assist or appropriately redirects the call to the correct personnel.
• Monitors and logs the daily therapy schedule for management regarding visits, no shows, cancellations.
• Collects co-pays at the time of treatment for therapy department patients.
• Assists the therapy department in all scheduling needs.
• Maintaining membership records and processing fees as directed by management.
• Collecting payment from members for gym services rendered.
• Responsible for care of the facility and equipment and ensuring the fitness center looks presentable.
• Assists fitness center supervisor in estimating the needs of the fitness center and ordering supplies and equipment when needed.

Knowledge, Skills, Abilities

• Possess strong interpersonal and customer services skills.
• General knowledge of fitness equipment, commonly used exercises, and basic anatomy and/or willingness to learn.
• Demonstrate computer literacy.
• Handle cash and credit card transactions.

Education

• High School Diploma or equivalent.

Experience

• Previous customer service experience
• Ability to operate POS/cash register

Requirements

• CPR/First Aid Certificate or willingness to obtain one within 6 months of hiring.

Pre-Employment Requirements

Employment is contingent upon the successful completion of a background check, drug screening, and health clearance which includes a physical exam, TB testing, and immunization review.

CIH is an equal opportunity employer.