Director, Associate Relations

Position Purpose:The Director, Associate Relations is a people leader responsible for supervising and developing the AR Specialists and Managers ensuring the consistent, accurate, and effective execution of the Associate Relations function nationwide. This role provides team level governance, supports capacity and escalation management, and partners with field leadership. The Associate Relations Director focuses on execution and operational excellence to help identify process improvements to enhance efficiency and usability.Key Responsibilities:Leader Coaching & EnablementServe as head of Associate Relations function, with full accountability for performance management, goals setting, calibration, development planning and corrective action as needed.Act as the final internal escalation point for complex or sensitive associate relations matters before involvement of HRBPs or Associate Relations leadership.Provide team-level coaching on effective execution (HR policies, procedures and associate relations practices) and calibration to reduce variability in decision-making and execution quality.Lead onboarding, training, and continuous development for Associate Relations associates, ensuring readiness to execute enterprise programs independently.Conduct regular quality reviews of Associate Relations Team to identify trends, coaching opportunities, and systemic execution gaps, while monitoring workload balance and maintaining coverage.Risk Identification & Feedback LoopsMonitor associate engagement trends, risk indicators, and execution gaps across assigned regions.Proactively identify emerging risks and execution challenges and communicate findings to HRBPs and COEs.Provide structured, data-informed feedback to improve enterprise programs, tools, and processes.HR Program & Policy ExecutionExecute enterprise HR policies, programs, and initiatives consistently across all supported locations.Support communication and rollout of HR programs developed by COEs, ensuring clarity and adoption in the field.Partner with COEs to support updates to all HR policies and associate handbook content, without redesign or customization.Metrics & Continuous ImprovementOwn team-level HR Execution metrics, including case quality, timeliness, consistency, escalation trends, engagement outcomes and recognition participation. Track escalated issues to ensure timely follow-up and resolution and enable HRG operational efficiency. Hold HRGs accountable for meeting defined performance and execution standards.Identify systemic execution gaps and drive corrective actions through training, process refinement, or escalation to COEs.Ensure follow-through on escalated issues and removal of execution barriers impacting HRG & Sr. HRG effectiveness.Participate in enterprise HR initiatives and projects as assigned.Direct Manager/Direct Reports: Reports to: VP of HRDirect Reports: Specialists, Manager, Senior ManagerTravel Requirements:Must be able to travel up to 30% to attend meetings, branch visitsPhysical RequirementsAbility to sit for extended periodsAbility to work at a computer and attend virtual and in-person meetingsWorking ConditionsProfessional office or remote environmentOperates in a dynamic, collaborative, and fast-paced environment.Must manage multiple priorities efficiently while responding swiftly to employment-related inquiries and policy updates.Minimum QualificationsProven experience supporting field leaders in a multi-location or regional environmentWorking knowledge of federal, state, and local employment lawsStrong analytical, problem-solving, and risk assessment skillsExcellent verbal and written communication skillsDemonstrated ability to operate within defined decision rights and enterprise standardsHigh level of integrity, judgment, and professionalismPreferred QualificationsAdvanced HRIS reporting and analytics capabilityExperience leading and developing HR professionalsExperience supporting enterprise change initiativesDemonstrated success driving consistency and reducing variability across locationsProactive compliance mindset with strong execution disciplineMinimum Education:Bachelor’s degree in Human Resources, Business Administration, or equivalent experience.Preferred Education:None.Minimum Years of Work Experience:Minimum of 6 years of professional HR experience, with a focus on associate relations and HR advisory services.At least 3+ years of people management experience is preferred.Certifications: Not requiredPreferred: SHRM-SCP, SPHR, or equivalent certificationCompetencies:People Leadership & Team DevelopmentAssociate Relations & Case ManagementPolicy Execution & ConsistencyRisk Identification & EscalationFrontline Leader CoachingEnterprise Execution DisciplineHR Program ImplementationMetrics Awareness & Continuous ImprovementStrong judgment, confidentiality, and professionalismWork Location: Hybrid or in-officeNot the right job for you? Register your details at the 'Introduce Yourself' link (top right) and we'll be in touch!Job Location: SRS Distribution - McKinney7440 State Highway 121 McKinney, TX 75070-3104‎ As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: View phone number on click.appcast.io, or by email to: View email address on click.appcast.io with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.‎ Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.‎ ‎ Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.SummaryLocation: McKinney, TexasType: Full time