Retail Supervisor

Job Title: Retail Supervisor

Department: Retail Operations

FLSA Status: Non-Exempt

Reports to: Store Manager

Supervises: Retail Associates

About Goodwill

We believe in the potential of individuals to make positive changes in their lives. We believe that education and training empower people to make those changes. Our vision for the communities we serve is that each person is able to choose rewarding employment, financial security and the experience of educational achievement. We are committed to creating and sustaining a culture of equity, diversity and inclusion (DEI). We embrace our employees' differences and acknowledge and support our collective responsibility.

About the Position

The Retail Supervisor assists the management team in the daily operations of the store.

Supervises and leads retail associates within the store location. This role works a rotational assignment supervising various retail categories. Ensures excellent customer service is provided to customers.

Pay Rate: $23.97-27.00/hour DOE

Essential Functions and Responsibilities :

• Assign, guide, coach and train employees while performing the work of a Sales Associates as needed.
• Complete retail operational requirements by scheduling and assigning one or more employees.
• Set expectations, instruct, coach and identify training needs.
• Maintain orderly operations of the store in the absence of the Manager and Assistant.
• Resolve workplace problems by addressing issues that impact employee performance and productivity.
• Ensures excellent customer service is provided to customers and donors.
• Prepare reports by collecting, documenting and summarizing information.
• Complete projects by planning, organizing and monitoring assignments.
• Promote productivity by following up with employees on work results

• Provide excellent internal/external customer service.

• Maintain a clean work environment.

• Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents.

• Contributes to team effort by accomplishing related results as needed.

• Perform other duties as assigned.

Supervisory Responsibilities :

Carries out supervisory responsibilities in accordance with Goodwill's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; monitoring performance; rewarding and disciplining employees; and addressing complaints and resolving problems. Partner with People Relations as needed and appropriate.

Position Requirements (Qualifications for the job under the Americans with Disabilities Act)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must have open availability, customer focused and have led a team of at least 15 people in a Retail setting

Education and Experience:

• High school graduate or equivalency but not required.
• 2 years' experience with retail with Point of Sale (POS) systems.
• 2 years' customer service/retail experience.
• 1 year supervisor experience preferred.

Certificates, Licenses, or Registrations: N/A

Computer/Technology Skills:

• Proficient knowledge of Microsoft Office (Excel, Word, Outlook, Teams).
• Ability to learn new technology and software as related to the job.

Physical Abilities:

While performing the duties of this job, the employee will be required to lift and carry 30-40 pounds; have developed fine motor control (grasp, handle, manipulate objects with fingers; standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing; climbing ladders; able to travel across a variety of surfaces (stairs, ramps, uneven terrain). Ability to operate computer systems. Able to communicate with others effectively both verbally and written, including those who have limited English skills. Maintain reliable attendance.

Essential Mental/Sensory Abilities :

• Organizing, sorting, categorizing, counting, adding, subtracting
• Problem solving
• Verbal and written communication skills
• Time management
• Prioritization

Work Environment: While performing the duties of this job, the employee is often exposed to noise levels consistent with a retail environment. Able to work a flexible schedule.

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Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Goodwill believes that each employee makes a significant contribution to our success. That contribution should not be limited by the assigned responsibilities. This position description is designed to outline primary duties, qualifications and job scope, but not limit our employees nor Goodwill to just the work identified. It is our expectation that each employee will offer their services wherever and whenever necessary to ensure the success of the Goodwill.

Job Family: Retail & Revenue Operations
Job Function: Retail Operations
Pay Type: Hourly
Min Hiring Rate: 23.97
Max Hiring Rate: 27