Service Desk Specialist
$27.24 - $45.4 per hourAstreya
- # Service Desk SpecialistApplylocations: New York, NYtime type: Full timeposted on: Posted Todaytime left to apply: End Date: July 31, 2026 (22 days left to apply)job requisition id: R0016195**What this Job Entails:**The Service Desk Specialist will support one of Astreya’s key clients. The role will be responsible to troubleshoot and fix desktop/ computer hardware and software issues while striving to deliver excellent customer service to the end-user. You need to be an eager learner and put the learning to practice in-line with company and client policies and procedures.**Scope:*** Applies company policies and procedures to resolve a variety of issues* Works on problems of moderate scope* Receives general instructions on routine work and detailed instructions on new projects**Your Roles and Responsibilities:*** Follow standard operating, ticketing procedures and work instructions to image, update and resolve computer and software application issues for new and existing employees.* Maintain equipment inventory, including processing RMAs and ordering new equipment.* Maintain physical presence at designated service locations and time for employees to pick up the user's computer, or deliver to the end-user.* Participates in monitoring, updating and maintaining tickets in a defined ticketing system.* Responds to tickets, contacts users and plans workload.* Update, track and escalate the ticket to appropriate levels/group for resolution as required.* Sign off on closed tickets with the user to include follow up specifically to the end user.* Provide routine software and hardware troubleshooting support to employees to resolve common IT problems.* Engage in support of access to corporate network/wireless and applications both on the network as well as over VPN.* Other duties as required. This list is not meant to be a comprehensive inventory of all responsibilities assigned to this position**Required Qualifications/Skills:*** Bachelor’s degree (B.S/B.A) from four-college or university and 2 to 5 years’ related experience and/or training; or equivalent combination of education and experience* Builds productive internal and external working relationships* Exercises judgment within defined procedures and practices to determine appropriate action* Ability to work independently with minimal supervision* Excellent coordination skills and a team player* Ability to identify issues and escalate as needed* Excellent written and oral communication skills* Strong interpersonal and customer service skills* Knowledgeable about hardware, software, and network troubleshooting* Understanding of software application use and installation* Ability to resolve technical issues under pressure**Physical Demand & Work Environment:*** Must have the ability to perform office-related tasks which may include prolonged sitting or standing* Must have the ability to move from place to place within an office environment* Must be able to use a computer* Must have the ability to communicate effectively* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers**Salary Range**$27.24 - $45.40 USD (Hourly)* *Please note that the salary information provided herein is base pay only (gross); it does not include other forms of compensation which may or may not apply to this specific position, namely, performance-based bonuses, benefits-related payments, or other general incentives - none of which are guaranteed, may be subject to specific eligibility requirements, and are wholly within the discretion of Astreya to remit.** *Further, the salary information noted above is a range that consists of a minimum and maximum rate of pay for this specific position. Where an applicant or employee is placed on this range will depend and be contingent on objective, documented work-related considerations like education, experience, certifications, licenses, preferred qualifications, among other factors.***Astreya** **offers comprehensive** **b****enefits to all Regular, Full-Time Employees,** **including:*** Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only* Dental provided through UHC* Nationwide Vision provided by UHC* Flexible Spending Account for Health & Dependent Care* Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)* Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera* Corporate Wellness Program provided by Goomi Group* Employee Assistance Program* Wellness Days 401k Plan* Basic and Supplemental Life Insurance* Short Term & Long Term Disability* Critical Illness, Critical Hospital, and Voluntary Accident Insurance* Tuition Reimbursement (available 6 months after start date, capped)* Paid Time Off (accrued and prorated, maximum of 120 hours annually)* Paid Holidays* Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
- J-18808-Ljbffr Astreya
Vacancy posted 1 day ago
Similar jobs that could be interesting for youBased on the Service Desk Specialist in New York, NY vacancy
- ...deep and intimate knowledge of our customers’ business. About The Role The Field Services Specialist acts as NetCov’s representative at a client’s office(s). As a member of the Service Desk team, the specialist is dedicated to one or more clients, follows a hybrid work...SuggestedDaily paidFull timeWork at office
Versatrust
New York, NY2 days ago - ...: Under the direct supervision of the Manager of User Technology and according to established Firm policies and procedures, the Service Desk Analyst is responsible for the Firm wide support to our end users. Key Responsibilities Provide support via telephone and e-mail...SuggestedWork experience placementWork at officeLocal areaRemote work
Barnes & Thornburg
New York, NY4 days ago - ...Job Description Role Organization Role Title: Endpoint Services Specialist Division - Center - Team: Service Operations Reporting... ...works closely with Endpoint Services Technical Leads, Service Desk teams, Procurement, and Platform & Automation teams to ensure...SuggestedFull timeSeasonal workWork at office
NetCov
New York, NY22 days ago - ...working on an exciting project with a renowned US-based client for 2026, which includes several key positions. Among them, a Service Desk Specialist will provide remote L1–L2 support and ensure smooth IT operations. Estimated start date: February – March 2026. Interview...SuggestedFull timeContract workFor contractorsWork at officeRemote workWork from home
Framework Ventures
New York, NY3 days ago $16 per hour
...As a Guest Service Associate, you'll have the drive and dedication to hit the ground running. Our comprehensive training will provide you with all the tools you need to excel and we offer great pay and performance incentives throughout your career. Requirements Ability...SuggestedHourly payFull timePart timeWeekend workWorkstream
New York, NY4 days ago$16.5 per hour
Job 1: Customer Service Representative - Part‑Time Last updated: 5 days ago $16.50 hourly Part‑Time Contribute to the growth of the organization... ...service knowledge, follow‑up, and follow‑through at the service desk. Job 2: Sales Manager - Full‑Time We are looking for an...Hourly payFull timePart timeRemote workWork from home- ...class technology solutions provider specializing in IT managed services, cybersecurity, compliance, cloud enablement, digital... ...developing our team is our passion. What the role is: Service Desk Specialist II Division - Center - Team: Service Operations – Service...Daily paidFull timeWork at officeMonday to FridayShift work
- ...Job Description Job Description About the Role The Service Desk Specialist role provides technical support to clients, addressing and resolving desktop hardware, application, and endpoint peripheral issues. As part of the managed services team, this role involves...Daily paidFull timeWork at office
- ...within our organization, you will be responsible for steering our service team, ensuring excellence in service delivery, and maintaining... ...and adherence. Policy Compliance: Ensure adherence to service desk processes in line with company policies. Service Level...Permanent employmentFull timeRemote work
Langate Corp
New York, NY18 hours ago - ...seeking qualified applicants for the position of Administrative Services Specialist. The Administrative Services Specialist performs a variety of... ...related services. Respond to space and facilities help desk calls and emails. Resolve problems or interact with the GSA Building...Permanent employmentFor contractorsWork experience placementWork at officeRemote workFlexible hours
United States Courts
New York, NY1 day ago $16 per hour
...with you. General Functions: Under the direction of the Member Services Coordinator, the Membership Service Representative is responsible... ...revising, developing and continuous improvement of Member Service Desk services, systems, procedures and guidelines. Assist in the...Part timeWork at officeShift workDay shiftYMCA of Central New York
New York, NY1 day ago$16.5 - $21.6 per hour
...growth of the organization across all lines of business through customer engagement, expert product and service knowledge, follow-up, and follow through at the service desk, on the sales floor, and at the register. Duties & Responsibilities First point of contact...Hourly payPrice workTemporary workPart timeLocal areaNight shiftWeekend workPep Boys
New York, NY2 days ago$18.95 - $27.25 per hour
...policies and procedures including full compliance with any legal requirements. Supervise the effective operation of the office/service desk/kiosk/front end/bottle room (if applicable) to include cleanliness, customer service, and accurate transactions. Secure office...Hourly payWork at officeLocal area- ...Our Partner Client specializes in developing customized IT services whether that be Managed IT Support or Custom Software Development. They... ...happier lives through technology and creativity. The Service Desk Coordinator is responsible for attaining maximum utilization of...Full timeRemote workWork from homeShift work
Tahche Outsourcing Services Inc
New York, NY3 days ago - ...Interview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and... ...Representatives to support inbound customer service, sales, help desk, and back-office operations. You’ll represent some of the world’...Hourly payFull timeCasual workWork at officeRemote workWork from homeFlexible hours
MCI
New York, NY3 days ago - ...Position Overview The Front Desk Coordinator reports to the Manager of Facilities and Operations. Hudson Guild is seeking a welcoming, organized, and service‑oriented Front Desk Coordinator to serve as a primary point of contact for community members, program participants...For contractorsWork at officeMonday to FridayShift workWeekend workEarly shift
Hartley House
New York, NY1 day ago $135k - $155k
...of thousands of businesses that use music, including streaming services, cable television, radio and satellite radio and brick and mortar... ...Develop and maintain procedural documentation for use by Service Desk and Support Teams. Oversee all process improvements, audit...Temporary workWork experience placementWork at officeLocal areaFlexible hours3 days per weekASCAP
New York, NY10 days ago- ...IT Service Delivery Manager The IT Service Delivery Manager is responsible for leading and managing the organization's IT support operations... ...customer service for end users. This role oversees service desk staff, incident management processes, service delivery...Permanent employmentLive inWork at officeRemote work
New York City | Jobs
New York, NY3 days ago $17 - $17.5 per hour
...sinteractionswithmembersandguestscontributetooverallsalesandmembersatisfaction/retention. CUSTOMER SERVICE Providealegendarymemberexperienceby consistently delivering a... ...a consistent attention to detail and cleanliness at the Welcome Desk at all times, providing a friendly/inviting customer experience....Shift workCity of Lincoln
New York, NY4 days ago$17 - $17.5 per hour
...Douglas Blvd, New York, NY, 10027, United States Base Pay: $17.00 - $17.5 / Hour Job Category: New York - Manhattan, Club Team, Front Desk Employee Type: Non-Exempt Manage Others: No Contact Information Name: NYSC - W. 125th Street Phone: (***) ***-****...New York Sports Club
New York, NY15 days ago- ...pride and integrity. ROLES AND RESPONSIBILITIES The Service and Sales Representative position provides a welcoming and safe... ...a consistent attention to detail and cleanliness at the Welcome Desk at all times, providing a friendly/inviting customer experience....Local areaShift work
New York Sports Clubs
New York, NY4 days ago $72k
...Pay: $72,000.00 City, State: New York, New York Title: Assistant Guest Service Manager Location: New York, NY FLSA: Exempt Status: Full‑time Reports to: Assistant General Manager Supervises: Front Desk Team Members Job Summary The Assistant Guest Service Manager supports...Full timeWork at officeFlexible hoursAfternoon shiftStonebridge
New York, NY3 days ago$32.21 - $40.87 per hour
...with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee satisfaction and achieve the operating budget. Assists in completing financial and...Hourly payFull timeWork experience placementWorldwideShift workMarriott International Inc
New York, NY4 hours ago$24.91 - $35.61 per hour
...Overview eAlliance, a leading professional services firm with over 20 years of experience,... ...and professional Customer Support Specialist to join our dynamic team. As a company at... ...outstanding service. Proficiency in using help-desk software and CRM systems. A patient,...Hourly payFull time$49.47 - $63.28 per hour
...and complies with customer contractor codes of conduct, housekeeping standards, and safety processes · Documents work performed in service reports, applicable management systems, and written explanation regarding observation and collected equipment performance data. Compiles...For contractorsLocal areaAdvanced Technology Services
New York, NY18 hours ago- ...assessment methodologies. Familiarity with issues pertaining to homeless services, behavioral health and substance use disorders, and trauma-... ...-related emergencies. Support Resident Services Managers, front-desk staff, and third-party security personnel to ensure appropriate...Permanent employmentFull timeContract workFor contractorsWork at officeLocal area
Volunteers of America-Greater New York
New York, NY1 day ago - ...Access to a 205-acre outdoor recreation area for unwinding, connecting, and having fun. Job Summary Performs cashier and customer service duties to maintain an efficient front end. Ensures products are stocked, displayed, and rotated properly throughout the store. Responsible...Local areaImmediate startFlexible hoursNight shift
Brookshire Grocery
New York, NY2 days ago - ...individuals and families high-quality, multi-generational programs and services that enhance their well-being and socioeconomic opportunities.... ...recovery We are seeking a full-time Vocational Services Specialist who will be responsible for coordinating vocational...Full timeLocal areaWeekend work
The Educational Alliance Inc.
New York, NY3 days ago $17 - $17.5 per hour
...Street, New York, NY, 10021, United States Base Pay $17.00 - $17.5 / Hour Job Category New York - Manhattan, Club Team, Front Desk Employee Type Non-Exempt Manage Others No Contact Information Name NYSC - E. 76th Street Phone (***) ***-**** Description...$20 - $25 per hour
...food and beverage offerings that enhance the guest experience and increase sales. Work as a team with fellow associates and other service departments within the venue. Assist with specialized menu design, layouts, and menu development. Maintaining suite holder portfolio...Hourly payLocal areaLive Nation Entertainment
New York, NY1 day ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Service Desk Specialist. Be the first to apply!
Related searches
- human services program consultant New York, NY
- family services specialist New York, NY
- community services specialist New York, NY
- veterans service officer New York, NY
- service worker New York, NY
- human services specialist New York, NY
- internal service advisor New York, NY
- card services specialist New York, NY
- toyota service advisor New York, NY
- part time service advisor New York, NY