Customer Service Rep.

Customer Service Rep.

Location: San Luis Obispo, CA, US

Basalite Building Products, LLC is one of the largest manufacturers of concrete masonry products in the Western United States. Product lines include structural block, interlocking paving stones, engineered wall systems, retaining walls, ornamental and garden products, and a full range of sack goods. We are a proud member of the Pacific Coast Building Products Family of Companies. Salary Range: $20/hr - $24/hr

Position Summary

Under the supervision of the Sales Manager, this position supports the Dealer, CMU, Engineered Products and Commercial Pavers Sales Teams in areas of customer service. This position is responsible for supporting and demonstrating the Core Values of Integrity, Safety, Respect, Customer Focus, Quality, Innovation and Financial Success. Performs other related duties as assigned.

Essential Duties and Responsibilities

Include the following. Other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Maintains contact and provides internal support to Outside Sales Representative.
• Assist counter sale customers through the entire sales process.
• Runs a variety of reports including: Order entry. Invoicing/credits. Monthly job close-out reconciliations. Stock checks and material availability. Order status reports for Customers and Sales Representatives
• Prepares samples for customers and sales reps as requested along with preparation to send out.
• Coordinates sample-kit inventory with a minimum of each type on hand at all times.
• Keeps sales office area organized, stocked with samples, and uncluttered.
• Attends in-house sales meetings when needed.
• Performs required paperwork and helps maintains structural job files.
• Supports Sales staff and Sales manager as needed.
• Abides by all safety rules set forth by the company and governmental regulatory agencies; and ensures that hazardous conditions are reported and corrected.
• Predictable and Regular attendance is required, works overtime and weekends as needed.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED); and one (1) to three (3) years related experience and/or training on Inside Sales support in concrete masonry industry; or equivalent combination of education and experience.
• Working knowledge of masonry and code standards preferred.
• Ability to effectively present information and respond to questions from groups of managers, customers, co-workers, and vendors.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
• Ability to apply concepts of basic algebra and geometry.
• Ability to apply common sense understanding to carry out instructions furnished in written, verbal, or diagram form.
• Ability to deal with problems involving several concrete variables in standardized situations.
• Must be able to operate a personal computer plus related software and other various standard office machines and equipment necessary to complete duties.
• Working knowledge of SAP S/4 software preferred, but not required.
• Predictable and Regular attendance is required, works overtime and weekends as needed.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Frequently required to use hands to finger, handle or feel; Reach with hands and arms; Talk and listen; Stand, walk, and sit.
• Occasionally required to bend at the waist; Lift and/or move up to 35 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

• Office environment with moderate noise.
• Plant environment with loud noise, moving machinery, dusty, dirty.
• Outdoor weather conditions. Extreme temperatures.
• Wear mandatory and/or other appropriate personal protective equipment (PPE)

This is a regular, full-time position with competitive compensation and full benefits including medical/dental insurance, disability benefits, life insurance, 401(k), profit sharing retirement plan, and wellness programs. We are an equal opportunity employer and promote a drug free workplace. Employment is contingent upon successfully passing a pre-employment drug screening. Depending on the position, a background check and/or credit check may also be required.