Front Desk Agent

Front Office Agent Hotel Revival is a 107-key art-centric boutique hotel located in Baltimore's historic Mount Vernon neighborhood, home to 19th-century architecture, lush parks, iconic churches, galleries, restaurants, and cultural venues. It embodies Baltimore by showcasing local products, the city's history, and native cuisine. This award-winning property is internationally recognized for its commitment to the ongoing restoration of Baltimore and its success in social impact. Job Overview: A Front Desk Agent is responsible for making our guests feel welcome and setting the tone for their experience. Front Desk Agents are responsible for checking guests in and out, taking reservations, inventory control, and concierge services. The person in this role must possess good communication skills, resolve conflict, and maintain a thorough understanding of company policies. Multitasking with high-touch clientele while communicating clearly and concisely with your team members is key. What You'll Do: Greet all guests in close proximity and make each feel important by providing a genuine welcome Be attentive to the entrance and aware of guests entering and exiting the building; ensure the atmosphere is warm and inviting and work areas are clean and organized View reservations before arrival and create guest profiles that we can utilize to enhance their experience Check guests in and out of the hotel in a confident, professional, and personalized manner Take hotel reservations accurately and efficiently and ensure calls are answered in a timely and courteous manner Maintain an accurate log of guest calls for assistance or feedback, and ensure completion of all items Open, secure, and balance out shift banks to include the verification of all cash, credit card, and room charge transactions during all shifts Maintain accuracy with all accounting and billing procedures Assist in the development of and implementation of special projects Have a comprehensive knowledge of hotel availability and current rates and/or special events (which may have an impact on occupancy and availability) Possess fluent knowledge of local restaurants, special events, city attractions, amenities, and directions. Ensure immediate response is given to guest comments and concerns; inform immediate supervisor and apply corrective measures when necessary Who You Are: You have a High school diploma or general education degree (GED). 6+ months of related experience in a hospitality, service, or retail role preferred. You can navigate, operate, and troubleshoot computer systems and software applications. You can develop and maintain professional relationships and speak effectively before guests and groups of co-workers. You have effective time management and organizational skills; can prioritize and organize work assignments and follow through as necessary to receive expected results. You have a strong work ethic and the ability to work autonomously. Benefits: Up to 3 weeks paid time off annually 50% off discount at most New Waterloo restaurants Health, vision + dental benefits 401K matching Paid holidays Volunteer pay Tuition reimbursement Referral bonuses Discounts at our shops, hotels + local partnerships About New Waterloo: New Waterloo is a community-centric independent hospitality company based in Austin, Texas. We use our platform to intentionally empower and get behind the choices of our people and communities - creating environments that sustain lasting social impact. Our team of hospitality experts provides the resources, talent, passion, and collaboration necessary to foster thoughtful places and thriving businesses. New Waterloo is an equal-opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will be accepting applications on an ongoing basis until a candidate is selected for this role. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.