Vice President, Product Portfolio Operations Manager, Chase Travel

Chase Travel VP, Product Portfolio Operations

As Chase Travel VP, Product Portfolio Operations you will support the day-to-day management of Portfolio Management Operations, including all project transactional information, reporting, and controls. This role requires a highly detail-oriented operator who can also think strategically applying PMO concepts to ambiguous problems while prioritizing competing requests and managing time effectively.

Job Responsibilities

• Owns and evolve Chase Travel PMO Operations including workflow creation and sustainment, data maintenance, establishing best practices, standardize ways of working, and eliminate manual work or duplicative steps through process re-engineering of scalable solutions.
• Administer platform governance and access controls to Chase Travel PMO Platform (user access, distribution lists, etc.) to ensure appropriate oversight and usability.
• Maintain portfolio data quality through regular validation of accuracy, completeness, change management, and cross-team alignment/reconciliation.
• Produce executive-ready recurring and ad hoc reporting: data collection, consolidation, analysis, and presentation (e.g., dashboards, charts/graphs, roadmaps, summaries).
• Lead stakeholder engagement with strong written and verbal communication to clarify problem statements and outcomes; lead discovery sessions to evaluate options and align on solution scope, timeline, deliverables, and delivery plan.
• Set and execute prioritization across intake, reporting, and platform operations (triage requests), managing competing deadlines and aligning to business outcomes and capacity.
• Drive strategic decision-making through tradeoffs by surfacing options, risks, dependencies, and recommendations to clear choices can be made regarding scope, timeline, and resources.
• Define change readiness and adoption plans, including impacted user identification, communications, training/support needs, and rollout approach.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in business or related discipline and 5+ years of related experience in business management, PMO, operations, and/or reporting
• Excellent note-taking and written communication skills including summarizing complex discussions into crisp outcomes and next steps
• Exceptional attention to detail, commitment to data accuracy, and ability to independently manage multiple tasks and priorities simultaneously.
• Demonstrated ability to think strategically and operate in ambiguity translating objectives into structured plans and clear deliverables
• Technical skills comprehensive understanding of SharePoint 2010 and 2016 (infrastructure, least-privileged access and role-based access), Excel (complex conditional formatting, pivot tables, Visual Basic Applications, Power Query), practical experience with relational databases
• Prepared to switch gears when needed as the organization shifts and grows and new priorities are identified
• Ability to work with large data sets to pull trends and insights and provide regular reporting to senior stakeholders
• Knowledgeable in industry best practice for portfolio management operations

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions all while ranking first in customer satisfaction. We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.