Medical Appointment Clerk

Job Description

Job Description

PQC is accepting applications for dedicated and experienced, civilian Medical Appointment Clerks, to work alongside the elite David Grant Medical Center staff, onsite at Travis Air Force Base (near Fairfield, California).

At PQC, our employees are our best asset. We pride ourselves on growth and exceeding expectations, not only for our customers but also for our employees. We believe that having the best of the best on staff translates into having the best of the best in customer results. PQC was awarded 2018 8(a) Graduate of the year by the Small Business Administration.

Duty Hours
Monday-Friday
6:25AM to 4PM

Hourly Rate
$21.46 + $5.09 benefits

Requirements:

Education: High school diploma or General Educational Development (GED) equivalency.
Experience: At least 6-months of experience in medical office scheduling.
Certifications: Basic Life Support (BLS) certification.

• A fully qualified typist (computer keyboard) with a minimum of 50 words-per-minute (WPM).
• Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
• Cleary speak and understand the English language.
• Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.

Unique Military Health Care Systems

- MHS GENESIS
- Defense Enrollment Eligibility Reporting System (DEERS)

Performance Outcomes

• Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging or other methods used for appointment requests.
• Supports Prime Care Manager (PCM) by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
• Validates eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
• Maintains accurate and up-to-date patient schedules and logs.
• Utilizes the Government computer system tools and standard protocols (detail codes, freezing slots, and TRICARE on-line usage) to facilitate maintenance of appointment slots, rescheduling options or cancellation processing.
• Validates basic patient demographic information prior to booking appointments for patients. Makes required updates.
• Call patients or initiate secure messaging requests as needed to schedule, reschedule, and/or cancel appointments. Promotes consult/referral specialty medical care within the medical treatment facility (MTF) or at civilian facilities. Provides patients with specific visit instructions.
• Pulls records and files documentation as needed. Confirms medical records are available for upcoming appointments on provider schedules.
• May assist in preparation of patient notices (telephonically or form letter formats) for appointment reminders, no shows, or reschedule/cancellations.
• Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols and individual clinic guidelines, as needed.

Members of our team Enjoy:

• Working with a highly engaged staff
• Competitive compensation
• Comprehensive benefits
  • Medical
  • Dental
  • Vision
  • Life
  • Short Term Disability
  • Long Term Disability
• Paid Time Off (PTO)
• Paid Holidays Off
• Paid Weather Days
• Reimbursement for certifications

If you have a passion for excellence and are motivated to serve our military heroes and their families please apply today!