Front Desk Team Member

Spa Concierge And Front Desk ProfessionalThe opportunity Woodhouse Spa Gainesville is a veteran-owned, family-operated ultra-luxury day spa nestled in Gainesville, Virginia — 7,000 square feet of curated calm, where every detail is intentional and every guest is treated as a cherished individual. We are seeking a part-time Spa Concierge and Front Desk Professional who embodies warmth, polish, and the art of anticipating needs before they are spoken. This is not a receptionist role. This is a hospitality position in the truest sense — one that requires the intuition of a luxury hotel concierge, the genuine care of a trusted advisor, and the grace to make every single guest feel like the most important person in the building.What You Will Do - Welcome every guest with a warm, personalized greeting that sets the tone for a world-class experience from the moment they arrive - Expertly manage scheduling, reservations, and booking adjustments using Meevo spa management software with accuracy and composure - Guide guests through our extensive service menu — 40+ massage and bodywork offerings, advanced skincare, HydraFacial, Active Salt Therapy, Glacial Skin, and more — with confident, knowledgeable enthusiasm - Curate and present retail and product recommendations naturally woven into the guest conversation — never pushy, always inspired - Anticipate guest needs, preferences, and special occasions to elevate each visit into a memorable, personal moment - Manage phone, online inquiries, and gift card requests with the same grace and professionalism as in-person guests - Coordinate seamlessly with our spa team to ensure flawless service flow, on-time transitions, and a calm, luxurious atmosphere - Handle guest feedback — positive and constructive — with emotional intelligence and solution-oriented care - Maintain the immaculate presentation of the front desk and lobby area, reflecting our premium brand at all times - Support group bookings, corporate events, and special celebration packages with attention to every detailWho You Are - You have a natural warmth and presence — people feel genuinely seen and cared for in your company - You have experience in luxury hospitality, upscale retail, hotel front desk, or high-end service environments and you thrive in that world - You are polished in appearance and professional in communication — written, verbal, and in person - You are an excellent multitasker who stays calm, organized, and gracious under pressure - You are a team player with a genuine desire to contribute to something beautiful and meaningful every day - You believe in the transformative power of self-care and can speak to it with authentic passion - You are comfortable with technology — booking systems, POS, and client communication tools — and learn quickly - You take pride in your work and in the brand you represent; excellence is your standard, not a stretch goalPreferred Qualifications - 1–3 years of experience in luxury hospitality, spa, hotel, or upscale retail customer service - Familiarity with Meevo spa management software is a plus — we will train the right candidate - Experience with retail sales or upselling in a service environment - Proficiency in professional business communication and email correspondence - High school diploma or equivalent required; hospitality or business coursework a plusWhat We Offer - $15.00/hr - Schedule: Weekdays 8:00AM - 2:00PM | 1:30 PM – 7:30 PM | Weekends Required - Generous service, retail, and skincare product discounts for your personal use - 7,000 sq ft luxury facility — a beautiful place to come to work - Veteran-owned, family-operated culture — team events and genuine community - Ongoing training, education, and career development opportunities