Medical Support Specialist

Clinic Support Specialist

Fairview is seeking a Clinic Support Specialist to join the Musculoskeletal team at our Maple Grove Clinic Location. This is an in-person position, full-time, day-shifts typically 8-4:30 pm (possibly some flexibility in end/start time). No weekends. Position may support other similar clinics within the Fairview systems which may require occasional needs to go to another physical locations (Minneapolis, MN).

This pre-appointment coordination role provides support for patients receiving specialty care at Fairview in our ortho surgery, podiatry, sports medicine, pain management, physical medicine rehab clinics. Coordinates with the providers and the clinical care team to prepare for a successful visit. The Clinic Support Specialist will collect medical records (internal/external), work in a que system, manage the right fax process and review and distribute incoming mail. Provides all other appointment coordination as needed.

Responsibilities

• Coordination of care/information with care team and/or administration
• Creates and maintains documentation.
• Coordinates patients' information and/or patient care. Conducts telephone interviews, collects data, assess and prioritize record collection needs.
• Communicates effectively with other members of the health care team at all levels to ensure effective service.

Required Qualifications

• Post high school education in medical related area
• Prior experience in complex patient scheduling and registration in a clinic setting.
• 2 years of strong customer service experience.
• Medical terminology skills

Fairview offers a generous benefit package including but not limited to medical, dental, vision plans, life insurance, short-term and long-term disability insurance, PTO and Sick and Safe Time, tuition reimbursement, retirement, early access to earned wages, and more! Please follow this link for additional information:

An individual's pay rate within the posted range may be determined by various factors, including skills, knowledge, relevant education, experience, and market conditions. Additionally, our organization prioritizes pay equity and considers internal team equity when making any offer. Hiring at the maximum of the range is not typical. If your role is eligible for a sign-on bonus, the bonus program that is approved and in place at the time of offer, is what will be honored.

EEO/Vet/Disabled: All qualified applicants will receive consideration without regard to any lawfully protected status