Medical Assistant Patient Services Coordinator

Job Description

Job Description

Medical Assistant / Patient Services Coordinator

HerKare – Southlake | Part-Time | Onsite | Up to 30 Hours/Week

At HerKare, we believe great patient experiences start with great people. We're looking for a friendly, energetic, outgoing team player who loves interacting with people and thrives in a fast-paced environment.

This isn't a role where you'll sit behind a desk all day. You'll be greeting patients, supporting providers, jumping between front and back office responsibilities, and helping keep the clinic moving.

If you're dependable, personable, a quick learner, and genuinely enjoy helping people, we want to meet you!

• Welcome patients with a warm, positive attitude
• Check patients in and help create an exceptional experience from the moment they walk through the door
• Answer phones, messages, and patient questions
• Explain insurance benefits, payments, and costs clearly and compassionately
• Process payments and maintain accurate patient information
• Support scheduling and daily administrative tasks
• Keep the front desk and waiting area clean, organized, and welcoming
• Help keep the clinic running smoothly and efficiently

Clinical Support

• Obtain and document patient vital signs
• Perform phlebotomy and injections independently
• Assist providers with clinical procedures
• Perform EKGs and point-of-care testing according to protocol
• Prepare lab requisitions and patient plans
• Room patients efficiently and support patient flow
• Clean, stock, and organize exam rooms
• Process patient specimens according to established protocols
• Complete required clinical documentation and quality-control logs
• Help maintain equipment, supplies, and inventory

• High School Diploma or GED required
• 6 months of back-office Medical Assistant experience or completed externship 
• Previous healthcare experience preferred
• Friendly, upbeat, and comfortable talking with patients
• Strong communication and people skills
• Reliable and willing to jump in wherever needed
• Comfortable learning new technology and systems
• Organized and able to multitask
• Detail-oriented while still maintaining a positive attitude
• Comfortable working in a busy, high-energy clinic
• Patient-first mindset and genuine desire to help people

Up to 30 hours per week

• Monday: 8:00 AM–5:00 PM
• Tuesday: 8:00 AM–7:00 PM
• Wednesday: 8:00 AM–1:00 PM
• Thursday: 7:00 AM–5:00 PM
• Friday: 8:00 AM–5:00 PM
• Saturday: 8:00 AM–12:00 PM (2–4 Saturdays per month)

Employees are expected to arrive 15 minutes before their scheduled shift.

• Great benefits package
• Growing healthcare organization
• Supportive, team-oriented environment
• Patient-focused culture
• Opportunity to learn and grow

We're looking for someone who is:
Energetic. Positive. Dependable. Compassionate. Fun. A Team Player.

If you enjoy meeting new people, can keep up when things get busy, and want to make patients feel welcome and cared for, you may be exactly who we're looking for.

• Onsite clinical environment with frequent patient interaction
• Ability to stand, sit, and move throughout the clinic
• Ability to lift up to 25 pounds
• Ability to perform fine motor tasks required for clinical duties

HerKare is an equal opportunity employer committed to providing a workplace where individuals are respected, valued, and given the opportunity to succeed. We do not discriminate based on any legally protected characteristic. Reasonable accommodations are available upon request.

We may use an AI-assisted tool during interviews for note-taking and documentation purposes . AI is not used to make hiring decisions or independently evaluate or select candidates. All employment decisions are made by members of our hiring team based on the candidate's qualifications, experience, and overall fit for the position.

Please submit all application-related questions and inquiries through the application platform. Please do not contact HR or the clinic directly regarding your application or application status. Our recruiting team will contact you if you are selected to move forward.

If you bring the energy, we'll bring the opportunity. Come join the HerKare team!

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