Full Time Loan Assistant/Customer Service Representative

Job Description

Job Description

Description:

Join Our Team at United Valley Bank!

Now Hiring: Full-Time Loan Assistant / Customer Service Representative – Grand Forks, ND

Are you someone who enjoys helping people, staying organized, and being part of a fast-paced team? At United Valley Bank, we’re more than just a bank — we’re your partner in success. Right now, we’re looking for a Loan Assistant / Customer Service Representative to join our team in Grand Forks, ND.

This role is perfect for someone who enjoys both customer interaction and behind-the-scenes work , supporting loan officers while delivering exceptional service to our customers.

What You’ll Be Doing:

• Deliver friendly, personalized service to customers in person, over the phone, and via email
• Assist customers with deposit accounts, online banking, mobile banking, and debit card needs
• Support loan officers by processing and maintaining consumer, commercial, and agricultural loan files
• Prepare and review loan documentation for accuracy and completeness
• Coordinate with third parties (appraisers, title companies, insurance providers, etc.) to gather required information
• Monitor loan ticklers and follow up on outstanding items
• Process loan payoffs and maintain accurate loan records
• Perform account maintenance including updates, file verification, and resolving customer requests
• Maintain organized loan and account files, both physical and electronic
• Contribute to a positive team environment and support daily bank operations

What We Offer:

• A supportive, team-oriented workplace that values your contributions
• Competitive pay
• Full benefits package, including:
• Medical, dental, and vision insurance
• 401(k) with employer match
• Paid time off and paid holidays
• Life and disability insurance
• Employee banking perks
• Opportunities for growth and advancement

Join a workplace where your efforts matter and your career can grow. At United Valley Bank, we’re building something special — and we’d love for you to be part of it.

What We’re Looking For:

• A strong communicator who enjoys working with customers and team members
• Highly organized and detail-oriented with the ability to manage multiple tasks
• Someone who takes initiative and follows through on responsibilities
• A team player with a positive attitude and strong work ethic
• Ability to adapt in a fast-paced, customer-focused environment

What You’ll Need:

• High school diploma or equivalent (required)
• Associate or bachelor’s degree in business, finance, or related field (preferred)
• 1–3 years of banking, loan administration, or customer service experience (preferred)
• Basic understanding of loan documentation or banking processes is a plus
• Proficiency in Microsoft Office (Word, Excel, Outlook)