ServiceNow Platform Developer

The Office of the Comptroller is seeking a ServiceNow Platform Developer to assess, redesign, configure, and improve CTR's ServiceNow environment. This position will serve as a hands‑on technical lead responsible for assessing current-state, rebuilding, and maturing the agency's ServiceNow platform. What You Will Do The specific duties of this position include but are not limited to the following: assessing CTR's current ServiceNow configuration, redesigning and improving ServiceNow intake, incident, request, change, knowledge, service catalog, and fulfillment processes, performing hands‑on ServiceNow configuration and development, building and maintaining ServiceNow reports and dashboards, and reviewing and improving assignment groups, roles, permissions, access controls, and platform security practices. Why It Might Be a Fit The successful candidate will work closely with Comptroller Technology Group leadership, the Solution Desk Team, the Operations Team, technical teams, business stakeholders, and external partners to improve how CTR uses ServiceNow to manage work, communicate status, track service delivery, and support agency operations. Requirements Demonstrated experience administering, configuring, developing, or implementing ServiceNow in an enterprise environment. Strong understanding of ServiceNow ITSM, ITAM, and CSM capabilities, including incident, case, request, change, knowledge, service catalog, notifications, assignment groups, roles, reporting, and dashboards. Demonstrated ability to perform hands‑on ServiceNow development and configuration, not solely advisory or project management work. Experience gathering requirements from technical teams, service desk staff, business users, and leadership, and translating those requirements into working ServiceNow solutions. Experience creating or improving ServiceNow workflows, catalog items, approvals, forms, reports, dashboards, and customer-facing communications. Ability to assess an existing ServiceNow environment, identify gaps, recommend improvements, and execute approved changes. Understanding of IT service management principles, service desk operations, ticket lifecycle management, escalation, prioritization, and operational reporting. Ability to test, document, and support ServiceNow changes across development, test, and production environments. Ability to communicate clearly with technical and non-technical audiences. Ability to handle sensitive operational, personnel, financial, and system information with appropriate discretion. Ability to work both independently and collaboratively in a hybrid work environment. Benefits paid vacationsick and personal leave timehealth insurancedental insuranceoptional pre-tax Health Savings Account plansState Retirement Planlife insurancelong term disability insurancedeferred compensation savingstuition remissionpre-tax commuter account plansfederal Public Service Loan Forgiveness (PSLF) program #J-18808-Ljbffr Massachusetts Corporation