Group Account Director

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Group Account Executive – Healthcare VerticalThe Group Account Executive develops and implements comprehensive portfolio strategies across multiple healthcare client accounts. This executive leader anticipates client needs, delivers exceptional performance against key indicators, and builds financial plans that exceed revenue and profitability targets.The role requires creating high-performing teams that deliver operational excellence, maintaining internal stakeholder alignment, tracking portfolio-wide performance metrics, identifying expansion opportunities, and proactively mitigating risks—all while navigating diverse contract models and the complex regulatory requirements unique to healthcare environments, while retaining ultimate accountability for account health across the portfolio, even where execution is delegated to on-site facility leadership.Primary ResponsibilitiesExceeding Client Expectations Across the PortfolioCreate and execute comprehensive account plans for each client, aligning objectives across different contract structures and driving consistent resultsDevelop deep understanding of each client's healthcare real estate strategy and clinical infrastructure roadmap to position JLL as a strategic partnerNavigate and optimize performance across varied contract models including integrated facility management, technical services, project-based engagements, and hybrid arrangementsNegotiate and execute contract terms, scope changes, and renewals directly with clients, leveraging internal legal and commercial resources as neededLead organic growth within assigned accounts, partnering with solutions development teams to expand JLL's scope in response to evolving healthcare facility management needsClient & Site LeadershipServe as the primary point of contact and accountable owner for account health across 2-3 assigned client accounts, with direct management responsibility for the senior facility directors executing at each siteDirectly manage, coach, and develop senior facility directors at each account—setting priorities, translating portfolio strategy into clear, actionable direction, and holding them accountable for on-site executionTailor communication style, cadence, and content to each client's organizational culture—e.g., ROI/efficiency framing for private-equity-owned clients, consensus/governance framing for academic institutions, clinical-outcomes framing for health systemsConduct regular business reviews with client executives, distinct from internal reporting, to reinforce strategic alignment and surface emerging needsOwn staffing, scheduling, and cross-training decisions for facility director talent across the portfolio, including input into recruiting and hiring, and partner with HR on regular talent reviews and succession planning for critical site leadership rolesPortfolio Performance ManagementEstablish standardized KPIs and benchmarks while accounting for client-specific requirements, Joint Commission standards, and healthcare-specific performance driversGenerate regular performance reports and executive dashboards synthesizing facility operations, cost efficiency, service quality, infection control compliance, and strategic initiativesCompare performance across contract models to identify best practices and inform future commercial structuringProduct and Service ExpansionLead cross-functional teams to pilot, implement, and scale new offerings while ensuring operational readiness within highly regulated settingsIdentify cross-selling and upselling opportunities within assigned accounts, leveraging success stories from one account to drive organic growth in othersAdapt service offerings to fit various contract structures across acute care, ambulatory, and specialty healthcare environmentsInternal Stakeholder ManagementMaintain alignment with JLL Work Dynamics leadership and corporate functions to ensure portfolio strategy supports organizational goals and healthcare sector growth prioritiesCoordinate with JLL's engineering, project management, sustainability, technology, finance, and legal teams to deliver integrated solutionsFoster collaboration across business units to leverage JLL's full capabilities—including clinical environment expertise and healthcare compliance resourcesRisk Identification and MitigationProactively identify operational, financial, compliance, and reputational risks—including Joint Commission/DNV accreditation risk, infection control breaches, life-safety code compliance, and HIPAA-adjacent facility obligations—and implement mitigation strategiesMonitor contract compliance across diverse engagement models, ensuring adherence to terms, SLAs, and performance obligationsImplement quality assurance programs—including environment of care rounds, preventive maintenance tracking, and regulatory mock surveys—to maintain consistent deliveryAchieving Financial ResultsPresent comprehensive annual account plans including strategic objectives, client satisfaction results, value-add activities, expansion targets, and financial projectionsGenerate additional revenue through service expansion, scope enhancement, and organic growth opportunities, including capital project management, energy programs, and compliance-driven service upgradesDrive margin improvement through operational efficiencies, standardization, strategic resource deployment, and optimal contract structuringOwn revenue growth targets for the assigned portfolio, translating account-level performance trends into concrete expansion actions and increased spend per accountRequirements10+ years of Facility Management and/or Healthcare Real Estate executive leadership experience with demonstrated multi-client account management; direct healthcare or life sciences facilities experience strongly preferredExtensive experience managing multiple client relationships simultaneously across different contract structures (IFM agreements, technical services, project delivery, managed services, hybrid models) within healthcare or similarly regulated environmentsDemonstrated management of complex portfolio budgets with proven financial stewardship and revenue growth achievementExperience identifying and implementing new product offerings that drive portfolio expansion, with familiarity in healthcare-specific service lines (sterile environment maintenance, medical gas systems, energy resilience)Ability to manage internal stakeholder relationships across matrixed organizations in complex, mission-driven healthcare environmentsProven risk management capabilities including identification and mitigation of operational, financial, regulatory, and life-safety risks across multi-client healthcare operationsDemonstrated executive-level communication skills with proven ability to tailor messaging and style across diverse stakeholder types (investor-owned, academic, nonprofit health system), including delivering persuasive presentations on complex operational and financial topics to senior client and internal executivesProven people-leadership experience directly managing senior facility directors across multiple accounts, including performance management, coaching, and development of site-level leadersCFM (Certified Facility Manager) or FMA certification preferredAbility to travel regularly across a multi-state, multi-account portfolioThis position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.Estimated compensation for this position:200,000.00 – 220,000.00 USD per yearThis range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.Location:Remote –Chicago, IL, Dallas, TX, Houston, TX, Sacramento, CAIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salary Paid Time Off and Company HolidaysEarly access to earned wages through Daily PayAt JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.JLL Privacy NoticeJones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at View email address on click.appcast.io. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.California Residents onlyIf you are a California resident as defined in the California Consumer Privacy Act (CCPA) please view our Supplemental Privacy Statement which describes your rights and disclosures about your personal information. If you are viewing this on a mobile device you may want to view the CCPA version on a larger device.Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.Accepting applications on an ongoing basis until candidate identified.SummaryLocation: Chicago, IL; Dallas, TX; Houston, TX; Sacramento, CAType: Full time