Patient Access Representative I

Full Time Patient Access Representative - SSM Health Good Samaritan HospitalJoin a team where your work matters—every moment, every patient, every community. At SSM Health, you'll be empowered to grow, supported to thrive, and inspired to make a lasting impact.Schedule: Variable shifts between 5am and 12:30am, to include every other weekend and holiday rotation.Location: SSM Health Good Samaritan Hospital - Mount Vernon, ILQualifications: Experience with EHR and patient registration preferred, proficient computer skills, and excellent customer service skillsWhat Makes This Role UniqueThis is a high-energy, fast-moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same — you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps. If you thrive in an environment where teamwork, problem-solving, and human connection intersect, this role will be both challenging and deeply rewarding.Why Join SSM HealthYou will be part of a compassionate, mission-driven organization that values your growth and contribution. We offer:Competitive pay and benefitsCareer development opportunities within a large, integrated health systemSupportive leadership and a collaborative team environmentBring your heart for service and your talent for communication — and help us make every patient's experience exceptional.Pay Range: $18.00 - $24.62SSM Health values the skills and talents that each team member brings to our organization. Compensation for this role is based on a variety of components including relevant experience, labor market, and other qualifications. The posted pay range for this position is what SSM Health reasonably expects, in good faith, to offer based on the circumstances at the time of posting. SSM Health may ultimately pay more or less than the posted range as permitted by law.Job Summary: Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.Job Responsibilities and Requirements:Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.Assists with coordination of activities related to insurance pre-certification/authorization.Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.Performs clerical and reception duties associated with patient registration.Performs other duties as assigned.Education: High School diploma/GED or 10 years of work experienceExperience: No experience requiredPhysical Requirements:Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.Frequent keyboard use/data entry.Occasional bending, stooping, kneeling, squatting, twisting and gripping.Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.Rare climbing.Required Professional License and/or Certifications: NoneDepartment: 8701150033 PAS - Good SamWork Shift: Variable Shift (United States of America)Scheduled Weekly Hours: 40SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.