Non-Clinical - Administrative - Administrative Associate

Clerical CTS Worker

Assist with scanning medical records and uploading them into our Employee Health electronic platform. The working hours for this assignment will be MondayFriday, 8:30 AM5:00 PM. This assignment will last approximately 34 months at PHWH.

Position Summary:

This position is responsible for providing clerical and receptionist duties within the Human Resources Department while interacting in a professional, courteous manner with applicant, employees and all members of the public. Responsible for consistently displaying teamwork approach, considering the impact of his/her actions and behaviors on others.

Specific Skills Needed:

Knowledge of office equipment. Must be computer literate. Good listening and oral communication skills. Perform in an independent manner, anticipating needs of employees, applicants and management. Careful attention to office duties agreeable acceptance and prompt execution of all work assignments.

Education/Experience/Training:

High school diploma or GED preferred, with at least three years in a clerical/receptionist position. Knowledge of computers and various software.

Duties and Responsibilities:

• Safeguards and preserves the confidentiality of patient's protected health information in accordance with State and Federal (HIPAA) regulatory requirements, hospital and departmental policies.
• Ensures a safe patient environment and adherence to safety practices per policy.
• With consideration to age, employee utilizes the approved process to resolve biophysical, psychological, educational and environmental needs of patient/significant other when administering care.
• Demonstrate understanding of Human Resources Policies and Procedures.
• Keeps manager informed of unusual situations requiring immediate attention.
• Relay incoming and interoffice calls. Courteous, efficient telephone manner; prompt routing of calls.
• Greet all visitors courteously, determine their needs, and direct them to the proper person and/or office.
• Performs clerical/reception duties in the Human Resources Department.
• Distribution of weekly processing information to perspective employees.
• Assist other Human Resources staff members as required or during periods of low activity.
• Organize and maintain system for assigned area of responsibility.
• Prepare all packets for processing.
• Pick-up and distribution of interoffice mail.
• Provides employees/applicants with accurate information regarding employment opportunities and benefits.
• Performs in an independent manner, anticipating needs of employees, applicants and managers.
• Accepts additional assignments from the Manager, Human Resources as needed.
• May be required to assist other members of the Human Resources department in various tasks.

Teamwork/Customer Service Responsibilities:

• Customer Service Values and Behaviors:
• Value: Each person is treated with respect, dignity, fairness and compassion. Behavior: Performance is acceptable when everyone is promptly greeted with a smile in a warm and caring manner using the person's name whenever possible. No matter how I feel, I display a caring attitude.
• Value: Each person displays loyalty and pride in Presbyterian Intercommunity Hospital and upholds the confidentiality of patients, visitors, physicians, and co-workers. Behavior: Performance is acceptable when concerns/problems with fellow employees and customers are not discussed with anyone other than the person involved or the supervisor. Customer issues and ideas are listened to and appropriate follow up occurs to create a satisfied customer. I do not make excuses. I do not demean other people or departments.
• Value: Each person demonstrates commitment to open communication. Behavior: Performance is acceptable when openness and acceptance of constructive criticism occurs. Positive communication occurs by complimenting and expressing appreciation to others. I will listen and encourage others to express ideas.
• Value: Each person demonstrates pride in the physical appearance of all PIH properties. Behavior: Performance is acceptable when the initiative is taken to maintain a clean and safe environment. I conduct myself in a manner which respects and preserves equipment and the physical plant. I do not walk by spills, trash or unsafe conditions without assuring that they are attended to promptly by myself or appropriate personnel.

Personal Qualities:

Ability to perform independently, organized, reliable, punctual, adaptable and flexible, demonstrate a positive professional demeanor and dress, effective interpersonal/communication skills. Ability to maintain a high level of confidentiality.