Helpdesk Supervisor: IT Support Lead
USIC
USIC seeks a Helpdesk Supervisor in Indianapolis to lead the day-to-day technical support desk and guide a team resolving hardware, software, and SOP issues. The role emphasizes timely end-user resolutions, priority setting, and escalation handling. Ideal candidates will manage ticket queues, mentor staff, and ensure adherence to SLAs while coordinating with IT peers. On-site presence is expected, with standard business hours and occasional after-hours support. #J-18808-Ljbffr USIC
Vacancy posted 2 days ago
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