Assistant Manager

Job Summary:

Supports and assists the Community Manager/District Manager in overseeing and managing the financial and operational functions of the property by handling all accounting, ledger, and financial tasks, preparing month end, and financial reports, processing invoices, collecting rent, fees, and other payments, completing bank deposits, vendor managements,  and account reconciliations, and using the property management software to record, track, and report on all financial workings of the community.   

Responsibilities will include but not limited to: 

• Ensures that collecting, renewal, financial and operational procedures are driven by the community’s KPIs and actively plan and execute action items that drive the team to meet their goals.    

• Studies, analyses, and understands the community’s goals in order to align their daily work actions with the goals of the property. Understands how to create daily goals that will result in the property taking a step towards their goal.  

• Ensures that all training is complete on time, that all projects are on time, and that they are on time at all meetings.  We take our training extremely seriously.  We have daily training goals, and daily pump it up goal meetings.   

• Completes the daily transactions and tasks related to the financial operations of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, and processing invoices and payables.  

• Operates the property management software Resman and completes transactions by entering all required fields correctly and by completing audits to ensure the integrity of the system.  

• Reviews resident files and communicates with residents regarding outstanding balances on an ongoing basis, completes all procedures for collecting on delinquencies, and enforces the lease to maximize revenue.  

• Reviews and submits invoices from vendors, contractors, and service providers for payment by ensure work performed or products purchased is up to standards and reflects estimated pricing, ensure community manager approval, coding charges to correct Chart of Account codes, and managing communication between the vendor/contractor, maintenance, leasing, accounting, and the owner as needed.  

• Follows the Company’s established procedures related to evictions by following proper notice requirements, evicting residents, and representing the community as required in court hearings and eviction proceedings, and communicating status to Community Manager/DM, regional/owners.  

• Complete resident move-outs by reviewing lease terms and notice requirements, applying correct deposit and lease fees, if applicable, and processing the final account statement in line with procedures and legal requirements.  

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking action to resolve and address service issues.  

• Acts as the on-site supervisor in the absence of the community manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliance with Company policies, procedures, and business practices.  

• Assists in managing the client/owner relationship by meeting with the owners, conducting community tours, providing updates and information about the community’s performance, and responding to owner requests as needed.  

Skills & Qualifications :   

• Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions about the property’s operations.  

• Professional Appearance  

• Maintenance coordination  

• Understand Property management Risk/Liabilities  

• Experience with Customer Service-Resident Life Cycle  

• Leasing and marketing support  

• Strong Collection Skills   

• Revenue Driven  

• Eager to Learn and Grow  

• Strong communication skills and solution driven   

• Ability to work in Fast Paced Environment  

• Self Sufficient/ Doesn't Need Micromanaging/Delivery with Out Supervision  

• Demonstrated proficiency in Internet, word processing, spreadsheet, and database management program in order to complete required reports and employment documents.  

• Strong proficiency in using property management software (Preferably Resman)  

• Must be able to pass background check and drug test.  

• Delinquency and collections  

• Helping to prepare budgets, variance reports, and financial statements.  

• Maintain records, update tenant files, and manage correspondence.  

• Assists in Property Inspections  

• Understands compliance & Regulatory Duties  

• Assist in training new team members  

• Coordinate tenants move-ins and move-outs, including lease signings and orientation  

• Address complaints and facilitate conflict resolution  

• Ability to resolve issues promptly  

• Customer service  

• Team player   

• Strong communication skills