Dispatcher

Job Description

Job Description

Sila MA \u007C\u007C Stoneham, MA

Dispatcher

Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table. 

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company — without losing that local team feel. 

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career. 

Job Description 

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly. 

Job Duties 

Dispatch technicians to service calls based on location, skill set, priority, and customer needs 

Manage and adjust the daily service schedule throughout the day 

Monitor technician progress and keep calls moving efficiently 

Communicate schedule changes and arrival updates to customers 

Work closely with technicians, CSRs, managers, and field leadership 

Prioritize emergency and high-priority calls 

Help maximize technician productivity and minimize drive time 

Maintain accurate notes and job information in the dispatching system 

Respond quickly when schedules change, calls run long, or emergencies arise 

Support customers and field teams in a fast-paced service environment 

Skills & Experience 

2+ years of dispatching experience preferred 

HVAC, plumbing, electrical, or home services dispatch experience strongly preferred 

Strong organization, problem-solving, and decision-making skills 

Ability to manage multiple technicians and calls at the same time 

Excellent communication and customer service skills 

Ability to stay calm and adjust quickly when priorities change 

Strong computer skills and experience with scheduling/dispatch software 

Service Titan experience strongly preferred 

Knowledge of local geography and efficient routing is a plus 

What Success Looks Like 

Shows up ready to work and follows through on commitments 

Takes pride in quality work and attention to detail 

Communicates clearly with customers and teammates 

Works safely and follows established processes 

Takes ownership, solves problems, and is willing to keep learning 

Benefits 

Medical, dental, and vision insurance 

401(k) with company match 

Paid time off and paid holidays 

Company-paid life and disability insurance 

Paid training and professional development 

Opportunities for career growth and advancement 

Employee and family discounts on services 

Apply today and join the team at Sila Services!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.