Cardio Tech Noninvasive - Outpatient Clinic

Cardiology Clinic Support

Join our dedicated cardiology team and play a vital role in delivering exceptional patient care. We are seeking a compassionate, detail-oriented healthcare professional to provide primary clinical support to providers while ensuring a positive and efficient patient experience. In this role, you will prepare patients for examinations and procedures, assist providers during treatments, and help maintain a smooth patient flow throughout the clinic. You will also be responsible for performing and operating a variety of cardiology diagnostic monitoring equipment, including EKGs, Holter monitors, event recorders, and pacemaker checks. The ideal candidate thrives in a fast-paced clinical environment, demonstrates strong patient care skills, and is committed to maintaining a safe, organized, and patient-centered practice. The schedule for this position is Monday-Friday 7:30 AM to 4:00 PM (no weekends or holidays).

How you grow, learn and thrive matters here.

• Educational and career development options, including tuition and certification reimbursement, scholarship opportunities
• Staff Safety (a wearable badge that allows nurses to quickly and discreetly call for help when safety is a concern)
• Differentials for night/weekend shifts, higher education, certifications and various lead roles (for eligible positions)
• Malpractice liability insurance
• Loan forgiveness through the New Mexico Higher Education Department
• EPIC electronic charting system

Responsibilities:

• Prepare patients for provider visits by collecting and documenting accurate clinical information, obtaining vital signs, updating medical histories, and assisting with patient flow throughout the clinic.
• Provide primary clinical support to providers during examinations, treatments, and procedures, ensuring patients receive timely, high-quality care.
• Safely operate clinical and cardiology-related equipment and perform assigned patient care procedures in accordance with established standards, policies, and best practices.
• Respond to patient inquiries regarding test results, medication refill requests, referrals, and other care-related needs under the direction of the provider.
• Coordinate patient scheduling, appointment reminders, and rescheduling efforts to optimize provider schedules and improve patient access.
• Manage referrals and prior authorizations for diagnostic testing, specialty services, medications, and durable medical equipment, ensuring timely processing and follow-up.
• Maintain and track patient documentation, including Advance Directives, FMLA paperwork, and other required forms.
• Support clinic operations by maintaining exam and procedure rooms using Kanban inventory processes, ensuring areas remain clean, organized, safe, and fully stocked.
• Adhere to infection prevention, safety, regulatory, and quality standards while maintaining a professional patient care environment.
• Communicate effectively with providers and care team members regarding patient status, concerns, test results, and clinical needs.
• Deliver exceptional customer service by utilizing effective communication, active listening, empathy, and professionalism to create a positive patient experience for patients and their families.
• Accurately document patient interactions, clinical activities, referrals, authorizations, and care coordination efforts within the electronic medical record.
• Participate in quality improvement initiatives and follow established workflows to support operational excellence, patient safety, and clinical quality outcomes.
• Perform clerical and administrative support functions as needed to support patient care and clinic operations.
• Perform other duties as assigned in support of departmental and organizational goals.

Qualifications:

• High School diploma or equivalent required.
• Completion of a Medical Assistant program with specialized training in clinical medical skills from an accredited institution required.
• Minimum of one (1) year of Medical Assistant experience required.
• Previous experience in a cardiology practice or cardiac care setting preferred.
• Current Basic Life Support (BLS) certification.
• Must maintain all required certifications and emergency response training throughout employment.
• Successfully complete all organizational, department, nursing, and role-specific orientation, competency, and training requirements within established timeframes.
• Maintain ongoing compliance with departmental and organizational competency requirements.
• Computer literacy required. Previous Epic experience preferred.

Presbyterian Healthcare Services