International Accounts Service Coordinator

Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward. HVAC Truck Based Service Manager At Johnson Controls, our service teams help customers keep HVAC and building controls systems running reliably, safely, and efficiently. This role leads a truck-based service organization focused on customer account leadership, labor and material growth, team development, and strong service execution. You will be responsible for leading service customer account activity across the team's customer base, driving profitability and productivity, supporting customer relationship development and satisfaction, and ensuring employee development, retention, and safety program compliance. Lead service customer account growth and execution for the assigned customer base. Set and monitor goals for gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work. Lead execution of assigned service business, including warranty-related customer issues. Oversee budgeting, forecasting, and accounts payable/receivable activities. Maintain appropriate staffing levels to support existing and new business needs. Hire, train, transition, and develop new employees, and manage day-to-day performance of the service team. Conduct formal performance reviews and address related people-management issues. Support supervision and audits of Technicians, Customer Service Agents, and others involved in the service delivery process. Procure and maintain fleet and tools inventory. Ensure safety performance and program compliance. Own customer outcomes with accountability, safety, and integrity in every decision. Stay close to the work, remove obstacles quickly, and focus on the issues that most affect customers and the team. Use clear goals, regular follow-up, and practical problem-solving to improve performance every day. Build trust across technicians, customer service, and leadership so the team wins together. Balance service execution, staffing, and financial results by staying organized and proactive. Coach a diverse workforce with union and non-union employees using clear communication and consistent expectations. Use audits, reviews, and operational discipline to strengthen service delivery and maintain standards. Technical school training or equivalent experience in the HVAC or building controls industry. Three or more years of management experience in a similar service deliverable environment. Strong ability to prioritize work activities, manage scheduling, and lead a diverse team. Strong interpersonal, customer service, and negotiating skills. Basic financial accounting experience. Demonstrated proficiency in MS Office products and the basic Windows environment. Diploma in Electronic or Mechanical Systems. Five years of prior experience in the HVAC or building controls industry. Five or more years in a service management role directing a similar service deliverable team. We offer a competitive base salary and a comprehensive bonus program. You will also receive three weeks of paid vacation in a calendar year, holidays, sick time, and three PTO days per calendar year. Our benefits package includes 401K, medical, dental, and vision care available day one. You will have access to extensive product and on-the-job/cross-training opportunities, an encouraging and collaborative team environment, dedication to safety through our Zero Harm policy, scheduling and management support, and JCI employee discount programs through The Loop by Perk Spot. HIRING SALARY RANGE : $92,400 - $138,900 (Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.) This role offers a competitive Bonus plan that will take into account individual, group, and corporate performance. The posted salary range reflects the target compensation for this role. To support an efficient and fair hiring process, we may use technology assisted tools, including artificial intelligence (AI), to help identify and evaluate candidates. For details, please visit the About Us tab on the Johnson Controls Careers site at Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.