Help Desk Specialist
Blue Chip Talent
Blue Chip Talent, in partnership with a technology-driven organization, is seeking a skilled Help Desk Specialist. This role is responsible for resolving escalated technical support issues, troubleshooting Microsoft 365 and networking environments, and maintaining efficient ticket management processes. Job Duties Receive and manage escalated tickets from Level 1 Help Desk agents Investigate technical issues involving user access, Microsoft 365, connectivity, endpoint devices, and system configurations Monitor ticket queues within ServiceNow or similar ITSM platforms Troubleshoot Windows 11 systems, Active Directory, Azure AD, and related infrastructure components Escalate unresolved incidents to Level 3 or specialized IT teams with diagnostic findings and documentation Maintain ticket documentation throughout the incident lifecycle Support Level 1 Help Desk staff with troubleshooting guidance and escalation support Skills & Experience Required 2–4 years of experience in h ::: ::: ::: ::: #J-18808-Ljbffr Blue Chip Talent
Vacancy posted 2 days ago
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