Senior Product Manager

Role Description

As a Senior Product Manager, you'll lead efforts to deliver new features and products, working with customers and analyzing metrics to evaluate opportunities and define strategic direction, while collaborating closely with product designers, engineers, marketing, sales, and our customer team to plan, execute, and launch products. This is a high-visibility role at the center of our roadmap, suited to technologists, innovators, and problem solvers who want to shape uncharted territory in AI for B2B marketing.

• Own and evolve Piper on the website: lead the end-to-end visitor experience across the website.
• Turn ambiguity into a clear product roadmap: work with customers and stakeholders to identify opportunities, facilitate debate, build consensus, and translate emerging ideas into well-reasoned requirements, priorities, and launch plans.
• Partner deeply across teams: collaborate with design, engineering, AI teams, marketing, sales, and customer teams to build, launch, and mature high-quality products.
• Define and monitor success: establish the north star and supporting metrics for the website, then monitor response quality, i18n/localization behavior, latency, website performance impact, and visitor experience quality.
• Leverage AI tools throughout the full product development lifecycle — from synthesizing customer feedback at scale and generating lightweight specs, to rapid prototyping and solution validation with engineering and design.

Qualifications

• 5+ years of product management experience, with a track record of owning a product area end to end in a fast-moving B2B SaaS environment.
• Strong technical and product literacy; ability to partner deeply with engineering and design, engage with technical tradeoffs, and translate ideas into clear product requirements and roadmaps.
• Excellent cross-functional communication skills; ability to facilitate debate, drive consensus, and represent the product area clearly to executives, stakeholders, engineering, design, sales, marketing, customer teams, and customers.
• Demonstrated AI fluency — actively use AI across PM workflows, including customer insight synthesis, spec generation, prototyping, and backlog prioritization, and can speak to the outcomes it's driven. A related technical degree required.

Requirements

• Experience with conversational, chat, messaging, marketing automation, or other real-time/AI-driven product surfaces.
• Hands-on experience using AI-assisted tools (e.g. Claude, Figma AI, vibe-coding tools) to build working prototypes for customer validation and engineering alignment.
• Demonstrated ability to navigate change and lead independently, with an entrepreneurial spirit and a willingness to do whatever it takes to help the team succeed.

Benefits

• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• 401(k)
• Employee stock purchasing program