Flow Operations Coordinator

About Us

We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead.?

Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!

If you are a process-driven operations professional with a passion for execution discipline and operational flow, we have an exciting opportunity for you! Based at our distribution center, you will be responsible for supporting end-to-end operational flow, shipment execution, and process stability across inbound, outbound, inventory, and customer-critical workflows. This role serves as a key operational coordination point, ensuring alignment between planning, warehouse operations, customer priorities, and shipment execution. You will help drive operational rhythm, remove execution barriers, improve throughput, and support disciplined processes to reduce reactive firefighting and improve service performance. This position operates under the general guidance of the Customer Service Manager.

AS A FLOW OPERATIONS COORDINATOR, YOU WILL:

• Support end-to-end operational flow across inbound, outbound, inventory, and shipping activities

• Monitor daily execution performance and coordinate actions to resolve operational bottlenecks

• Support prioritization and escalation management for customer-critical, past-due, and at-risk orders

• Partner with Operations, Planning, Customer Service, Materials, and Transportation teams to align execution priorities

• Monitor shipment flow, dock utilization, and throughput performance

• Support standard work, operational cadence, and execution discipline initiatives across the site

• Assist with daily management routines including LDM, Gemba, EOS review, and action follow-up processes

• Track operational KPIs including throughput, RDSL, backlog, expedites, and shipment execution performance

• Identify root causes for operational flow issues and support implementation of corrective actions

• Support continuous improvement initiatives focused on process flow, execution consistency, and operational efficiency

• Assist with peak readiness planning and execution activities

REQUIRED EDUCATION, EXPERIENCE, & SKILLS:

• Bachelor's degree in Supply Chain, Operations, Engineering, Business, or related field

• 3+ years of experience in distribution, warehouse operations, manufacturing, or supply chain operations

• Strong understanding of warehouse flow, shipping operations, inventory control, and order fulfillment processes

• Experience supporting operational escalations and coordinating cross-functional execution activities

• Strong problem-solving, prioritization, and analytical skills

• Experience with ERP/WMS systems (Oracle, SAP, JD Edwards, Manhattan, etc.)

• Strong communication and collaboration skills

• Proficiency in Microsoft Excel and operational reporting tools

• Experience with Sigma, Power BI, Tableau, or similar analytics/reporting platforms

• Legal authorization to work in the United States - Sponsorship will not be provided for this position.

PREFERRED EDUCATION, EXPERIENCE, & SKILLS:

• Experience in high-volume distribution or manufacturing operations

• Knowledge of Lean, Six Sigma, or continuous improvement methodologies

• Experience improving operational flow, throughput, and shipment execution performance

• Experience supporting daily management systems and operational cadence processes

• Experience supporting peak season or high-volume operational environments

Schedule:

This role is on-site at the distribution center. Standard working hours are Monday - Friday. As business needs dictate, flexibility may be required, including support outside of standard hours.

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Our Commitment to Our People

Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.

Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally.

Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave.?

Together, we have the opportunity - and the power - to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team!

Our Commitment to Inclusion & Belonging

At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.

Work Authorization

Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

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With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.