Sales Support Assistant

Sales Support Assistant

The Sales Support Assistant will train and learn from our top sales representatives and gain hands-on experience. To be successful you should have the ability to build long-term relationships and provide outstanding follow-up. Sales Support Assistant are expected to be detail-oriented, tech savvy, multi-tasker, self-starter with excellent communication skills (oral and written). Must be able to work under pressure and switch gears quickly in order to respond to requests from multiple clients in a timely and efficient manner.

Supervisory Responsibilities: N/A

Duties/Responsibilities:

• Receives direction from Sales Reps/Showroom Team Leader
• Supports both Inside and Outside Sales Reps
• Ability to Identification, Differentiate & Explain Stone Products
• Assist during viewings scheduled and prepared by a Sales Rep
• Prepare recap of viewings scheduled and prepared by a Sales Rep
• Assist clients with viewing under direction and supervision of a Sales Rep
• Field Sample Requests & Coordinate with Sample Team
• Capture all necessary client information the next steps in Sales Process
• Performing Customer Relationship Management via CRM database
• Providing Data Entry
• Maintain potential and current projects in SalesForce
• Prepare quotes and sales orders under the supervision of the Sales Rep
• Advising Client on product selections
• Providing Client Support & Customer Service via phone, email, in person
• Follow up on Hold with Clients
• Reporting discrepancies or issues to Team Leader
• Display Knowledge of General Sales Procedures
• Coordinating with Inventory Control (for slabs quality checks and reports)
• Maintaining potential and current projects into CRM database
• Creating holds, quotes & sales orders
• Participate in Bi-weekly sales meetings
• Continuous learning of new products
• Greet & Meet (Reception)
  • Prescreens walk in clients and phone calls
  • Pleasantly greet clients upon arrival
  • Collects data from clients through Welcome Form
  • Receive and direct visitors, vendors, clients and others to the appropriate location or personnel
  • Notify the appropriate personnel of arrival of visitors, clients, vendors and others
  • Enter visitors information in the CRM system
  • Administrative activities including but not limited to booking meetings, scheduling appointments, arranging transportation for clients, receiving & sending mail and packages
  • Responding to internal and external inquiries and distributing accurate information
  • Ensure space dedicated to clients meeting and the reception area are fully stocked and in order
• Follow all SOPs as assigned
• Perform other duties as assigned

Required Skills/Abilities:

• Must be a team player with a positive attitude.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent sales and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks and to delegate them when appropriate.
• Ability to function well in a high-paced and at times stressful environment.
• Ability to work collaboratively in a team environment.
• Self-motivated with a proactive approach to work.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Proficient with Microsoft Office Suite or related software.
• Prior Stone experience a plus
• Experience in Salesforce or similar CRM a plus

Education and Experience:

• High school diploma required; Bachelor's degree preferred.
• Proven experience in Sales Support or similar administrative role.
• At least two years related experience required.

If you are a motivated professional with a passion for exceeding targets and providing exceptional customer service, we encourage you to apply. Salary Range: $25.00 - $28.00/hour commensurate with experience. We offer a competitive salary along with comprehensive benefits and opportunities for professional growth. Join our team and take your sales career to new heights! Apply now.