Success Coach

Success Coach

Do Great Things! Durham Technical Community College is hiring Success Coaches. Success Coaches motivate and assist students through supportive relationships, helping them align their everyday actions to their short- and long-term academic and career goals. Using a holistic approach, Success Coaches partner with students by providing guidance along their pathway to academic, professional, and personal success within the context of the college experience.

Examples of Duties

Conduct one-on-one coaching sessions with assigned caseload of students to develop learning, financial, and life strategies that promote student success, specifically focusing on developing skills in time/stress management, setting and working towards goals, developing and implementing study plans, preparing for tests, utilizing individual learning needs, financial literacy, and other student success skills and strategies; Assisting students with identifying and affirming strengths, setting goals and identifying, planning for, and overcoming potential obstacles and defining steps in accessing the appropriate services to support them when challenges arise; Work closely with other departments and offices to provide institutional resources, assistance, and guidance to assist students in overcoming academic and non-academic obstacles to student success; Collaborate with internal workforce and career development partners to ensure that students receive career guidance and support; Personally, connect students to various on-campus and/or off-campus resources (e.g., Industry, Community, Governmental, Faith Based, etc.) to further their success and well-being; Foster the development of critical and creative thinking skills, problem solving, learning strategies, and inter-and intra-personal skills to result in improved success in and outside of the classroom, more connections to the campus community, and emphasis on future goals. In collaboration with faculty and through referrals, assist students with course selection, registration, and appropriate education solutions to promote student success; Determine the best personalized, proactive approach to serve students and provide follow through and track the advancement of provided services through intentional assessment and evaluation; Review course withdrawals and capture data to identify and address the reasons why students withdraw as well as create intentional intervention strategies to decrease/deter the withdrawal outcome; Manage, monitor, and use available early alert systems to create intervention strategies and resolve student issues; Serve on committees and work collaboratively with key areas to support persistence and graduation initiatives.

Minimum Qualifications

Associate's degree (or higher) in education, counseling, psychology, social work, or a related field. Minimum of 5 years of experience working in academic advising, advocacy, career counseling, social work, and/or coaching; one year of successful counseling or advising experience at a community college, similar postsecondary institution, or community agency.

Preferred Qualifications

A bachelor's degree in education, counseling, psychology, social work, or a related field. Minimum of 3 years of experience working in academic advising, advocacy, career counseling, social work, and/or coaching; one year of successful counseling or advising experience at a community college, similar postsecondary institution, or community agency.

Supplemental Information

A thorough understanding of and commitment to the mission and philosophy of the North Carolina Community College System; Ability to embrace and promote a culture of equity-mindedness and anti-racism, while providing support for Durham Tech to reach its equity and anti-racism goals; Ability to identify and provide outreach to students to encourage participation in coaching appointments and other means of intentional intervention and student support activities; Demonstrated skill in working with students to delineate and achieve educational and career goals; Demonstrates an understanding of success coaching standards, protocol, and best practices designed to support student retention and persistence by helping them navigate through their chosen pathway and/or program of study; Competence in oral and written communication skills necessary for effective advising and coaching; Competence in computer technologies, such as Microsoft Office, presentation programs and student information systems (e.g., Ellucian Colleague, Self-Service, etc.); Ability to utilize FERPA policies to discern and maintain confidential conversations and information in support of building trusting relationships; Ability to establish and maintain effective and positive interpersonal relations throughout the college, community, and business and industry partners; Ability to work flexible hours, including some evening and weekend hours, consistent with student need.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to sit and/or stand for long periods of time; Ability to lift, at times, 10-30 lbs.; Work outside office setting; Good eye/hand dexterity; Manual dexterity for operating a keyboard and other office equipment; Infrequent travel between buildings on campus, to other campuses, locally or out-of-town to attend meetings and conferences.

Required Working Hours

A minimum of a 40-hour work week as determined with the supervisor to allow the employee to fulfill assigned duties and responsibilities, including occasional evening and weekend hours. Summer schedules may vary to enable four-day or four and one half-day work weeks.

Benefits

We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, flexible spending accounts, life insurance, long-term disability, holidays, vacation, and sick leave. To learn more details, visit our Employee Benefits and Retirement page.