Manager, Customer Experience

We are seeking a highly skilled

Customer Experience Manager to join our Customer Service and Logistics team at our Sioux City, Iowa facility. The ideal candidate will own the day‑to‑day execution of customer service operations. This role is on the floor with the work—managing orders, coordinating shipments, resolving issues, and keeping customers and internal teams moving forward. Process improvement is important, but daily execution comes first.

Your Impact

• Manage daily customer service operations, including order entry, shipping coordination, and claims processing
• Monitor order flow and address issues that impact accuracy, timing, or customer expectations
• Serve as the primary escalation point for customer and dealer issues and drive timely resolution
• Work directly with Sales, Shipping, Service, and Operations to keep orders moving and priorities aligned
• Identify operational breakdowns and fix them through practical, hands on actions
• Track basic service metrics and support KPI improvements as part of daily work
• Balance customer needs with operational realities to meet delivery and service commitments

Your Experience And Qualifications

• Bachelor's degree in business, operations, agribusiness, or related field
• 5+ years of experience in customer service, operations, or order management roles (preferred)
• Proven ability to manage high day to day workload and shifting priorities
• Strong problem solving skills with a bias toward action and follow through
• Clear, direct communicator who works well across departments
• Experience working with dealer networks, manufacturing, logistics, or agriculture preferred

Your Compensation And Benefits

Expected annual salary for this role will be $72,000 - $100,000, plus eligible for an annual bonus. This is dependent upon job related knowledge, experience, and skills.

Benefits will include the ability to elect health care and wellness plans, dental and vision plans, flexible and virtual work options (where available), 401(k) Savings Plan with company match, paid holidays, paid time off, health savings and flexible spending accounts, reimbursement for continuing education, life insurance, and other supplemental insurance plans.

Your Workplace and Travel

You will be working an onsite role based out of Sioux City, Iowa.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures and perspectives.

Join us as we bring agriculture into the future and apply now!

Grain & Protein Technologies is proud to be an Equal Opportunity Employer. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

• GPT Purpose: Feeding the World Better, through high quality grain and responsibly raised protein
• GPT Mission: Make Farmers and Agribusiness Managers more productive and more profitable
• GPT Culture: Winning Values and Winning Behaviors that nurtures a "Winners Win" culture of excellence
• GPT Approach: Achieve balanced and sustainable success for Employees, Customers, and OwnersGrain & Protein Technologies is a leading global designer, manufacturer, and marketer of reliable, durable, and innovative equipment solutions for grain, seed, poultry, egg, and swine production. Generating $1.1 billion in annual revenue, the Company serves farmers and agribusiness managers in over 100 countries and currently operates 19 manufacturing facilities across 5 continents, employing more than 3600 people.

The Company goes to market with its strong portfolio of industry leading brands - GSI, Cumberland, AP, Tecno, Cimbria, Aerotech, Reventa, and Euroemme. With its Company Purpose of "Feeding the World Better", Grain & Protein Technologies emphasizes advancing smart technologies and offering innovative technical solutions to make farmers and agribusiness managers more productive and profitable in a sustainable way.