Dispatcher

Description

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go
• Medical (PPO and HDHP) with a great wellness program that includes up to $1,000 per year in Healthcare Rewards, Dental, Vision, Company paid life insurance, LTD, STD;
• 401k with generous company match;

  Responsibilities:

• Maintain fuel inventory for all Parkland fuel locations and provide backup for the Account Managers keep-fill sites.
• Utilize independent judgment to assign drivers to trucks and routes to maximize operational efficiency, customer satisfaction, and overall profitability, all while adhering to safety requirements.
• Exercise discretion while managing schedule changes due to driver absences, business changes, and/or vehicle maintenance.
• Adjust assignments and routes as needed, communicating changes to appropriate stakeholders.
• Report any service failures to the Logistics Manager with an incident report and send communication to the Stakeholders affected.
• Serve as primary point of contact for drivers and troubleshoot concerns.
• Manage and escalate onsite emergencies reported by drivers to the appropriate parties in compliance with company, environmental, health, safety and security guidelines.
• Log and report emergency delivery details.
• Review and analyze previous day deliveries to all customers to ensure routes were adhered to and efficiency levels were met or exceeded.
• Remain flexible to schedule needs, including covering extra shifts when other team members are out on vacation or sick.
• Facilitate on-call shifts when scheduled and maintain driver routes accurately.
• Records customer orders, dispatches the order to the Drivers, provides BOL (Bill of Lading i.e. Pink Slip) to the Administrative team for further processing. Ensures customer orders are correct. Monitors key performance data to anticipate customer service problems, opportunities and risks.
• Coordinates with Drivers to resolve any issues, problems or concerns that arise in transit or during delivery. Decides and disseminate solutions to meet and satisfy customer needs.
• Coordinates with Management, Drivers, and Customers to fulfill customer orders.
• Report problems to supervisor in a timely and accurate manner and follow-up to ensure problem resolutions.
• Monitors GPS units on the trucks to assist in processing customer orders effectively & efficiently and use location in the event of an emergency to locate the Driver & trucks.
• Scheduling all inbound and outbound trucks daily.
• Maintains a viable relationship with truck drivers and customers to ensure needs are always met.
• Performs and assumes other duties and responsibilities as may be required by immediate supervisor.

Education:

• GED equivalent, High School Diploma, or higher degree preferred

Requirements:

• 5+ years experience dealing with customers
• At least 1 year of dispatching and/or logistics experience
• Customer service focus including the ability to speak diplomatically and be a problem solver
• Experience in writing and implementing processes and procedures
• Strong analytical skills and the ability to recognize opportunities to improve business results
• Excellent verbal and written English communication skills

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required. Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

Our Employee Resource Groups (ERGs) and Affinity Networks help us activate enterprise-wide strategies that power a proactive culture of diversity, equity, inclusions, and ultimately – belonging.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.