Service Policy Intern - MN, WI

Service Policy Intern

Are you looking for an exciting job where you can put your skills and talents to work at a company you can feel proud to be a part of? Do you want a workplace that will challenge you and offer you opportunities to learn and grow? A position at Xcel Energy could be just what you're looking for.

At Xcel Energy, our employees are the driving force behind our success. So we make sure that, here, you can be your best. Doing work that makes a difference for neighbors and communities. Working with a team you can count on to push you. Expanding skills, staying ready for change, and capturing opportunities to grow. All with the support, rewards and recognition you need to thrive during your internship and beyond.

The Service Policy Intern will support the Service Policy team in ensuring the consistent interpretation and application of tariff rules, electric standards, administrative instructions (policies), and regulatory requirements. The intern will gain exposure to utility operations, regulatory compliance, customer project support, and process improvement initiatives while working closely with Service Policy Analysts across all Opco's and cross-functional teams. The role provides hands-on experience with policy administration, data analysis, documentation management, auditing activities, and continuous improvement projects. There will be a focus on technology initiatives and automation advancements as we focus on driving efficiencies through technology. Intern could office out of MN (St. Paul or Minneapolis) or WI (Eau Claire or Amery).

Typical intern responsibilities may include but are not limited to:

• Assist with research and documentation related to tariff rules, administrative instructions, standards, and regulatory requirements.
• Support the review and organization of Service Policy resources, SharePoint content, forms, and process documentation.
• Participate in process improvement efforts, including workflow documentation, automation opportunities, and operational efficiency projects.
• Support Service Policy Analysts with customer project reviews and exception tracking.
• Help develop training materials, presentations, and communications for internal stakeholders.
• Collaborate with Design, Engineering, Operations, Regulatory, and Customer teams to gather information and support business objectives.
• Perform research and data analysis related to rates, standards, policies, and emerging business needs.

This position is for a May 24, 2027 start date. This position may have the possibility to extend beyond the internship's initial term based on the candidate's successful performance and Xcel Energy's business needs.

Minimum requirements:

• Current student, Freshman or higher
• Enrolled in an accredited college or university and pursuing a degree in Business Administration, Project Management, Regulatory Affairs, Supply Chain Management, etc.
• Able to work full-time during the summer (up to 40 hours a week)/ part time during the school year (up to 20 hours a week) and commuting to the designated work location in-person, per our hybrid work policy.

Preferred qualifications:

• GPA of 3.0 or higher.
• Completed coursework in business administration, project management, public policy, regulatory affairs, or related disciplines.
• Experience using Excel, SAP, Business Objects, Power BI for data analysis, reporting, or process improvement projects.
• Familiarity with SharePoint, Power BI, Power Automate, Power Apps, Copilot, or other Microsoft data and automation tools.
• Interest in utility operations, regulatory compliance, customer programs, or energy industry policy.
• Strong organizational skills with the ability to document processes and maintain accurate records.
• Experience working collaboratively in team-based projects.
• Ability to learn complex policies, procedures, and business processes quickly.
• Strong written and verbal communication skills.
• Proficiency with Microsoft Office365 applications, particularly Copilot, SharePoint, Excel, Word, PowerPoint, and Teams.
• Demonstrated analytical and problem-solving skills.
• Ability to manage multiple tasks while maintaining attention to detail.

As a leading combination electricity and natural gas energy company, Xcel Energy offers a comprehensive portfolio of energy-related products and services to 3.4 million electricity and 1.9 million natural gas customers across eight Western and Midwestern states. At Xcel Energy, we strive to be the preferred and trusted provider of the energy our customers need. If you're ready to be a part of something big, we invite you to join our team.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Individuals with a disability who need an accommodation to apply please contact us at View email address on click.appcast.io.

Non-Bargaining

The anticipated starting base pay for this position is: $15.60 to $19.50 per hour

This position is eligible for the following benefits: Pension, 401(k) plan, Paid time off (PTO), Holidays

Benefit plans are subject to change and Xcel Energy has the right to end, suspend, or amend any of its plans, at any time, in whole or in part.

In any materials you submit, you may redact or remove age-identifying information including but not limited to dates of school attendance and graduation. You will not be penalized for redacting or removing this information.

Deadline to Apply: 10/15/26