Field Tech. Job in Phoenix LilyLifestyle Jobs

Responsibilities Field Technician (Desktop Support Technician) based in Phoenix, AZ. The role maintains, repairs, and troubleshoots desktop hardware and software packages. Responsibilities include providing customer service, end‑user training, and performing advanced administrative and operational support tasks that require independent initiative and judgment. The technician researchs and resolves technical problems of moderate complexity, typically escalated from first‑line support teams. Respond to escalated telephone, email, and online requests for technical support. Document, track, and monitor problems using applicable systems and tools. Apply discretion to prioritize requests and adapt procedures, processes, and techniques under limited guidance. Make decisions that focus on methods, tactics, and processes for completing administrative tasks and projects. Skills High School diploma/GED or equivalent experience as a Desktop/End User Support Engineer. Experience researching and resolving technical problems of moderate complexity, typically escalated from first‑line support teams. Experience responding to escalated telephone, email, and online requests for technical support. Experience documenting, tracking, and monitoring problems using applicable systems and tools; understands department, segment, and organizational strategy and operating objectives. Passion for contributing to an organization focused on continuously improving consumer experiences. Preferred Qualifications Bachelor's degree in Computer Science. Compensation and Benefits The pay range reflects the lowest to highest compensation we reasonably believe we would pay at posting for this role; the actual compensation may differ. Employee pay is based on factors such as education, qualifications, certifications, experience, skills, seniority, location, performance, union contract, and business needs. The range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability, and ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law, but hourly employees on a Service Contract Act project are eligible for paid sick leave. EEO Statement Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. #J-18808-Ljbffr United Cerebral Palsy of Georgia