Returns & Quality Coordinator

Role Summary As a Product Operations Coordinator at Rebel Athletic, you’ll serve as the primary point of contact for all remake and rework order requests — managing each case from end to end with accuracy, urgency, and clear communication. You’ll sit at the intersection of customer service, operations, and cross‑functional coordination, partnering with Sales, Accounting, Design, and fulfillment teams to keep every case moving and every stakeholder informed. This role is ideal for someone who thrives on organization, takes pride in closing the loop, and knows how to navigate a fast‑paced environment where no two days look the same. This is a full‑time position based at Rebel Athletic’s headquarters in Carrollton, TX with a hybrid schedule of three days per week in office. Key Responsibilities Serve as the primary point of contact for all incoming remake and rework order requests. Review each case thoroughly to determine root cause and the appropriate resolution path. Maintain and update the Remake Report with complete and accurate case information at all times. Communicate proactively with Sales and all relevant departments throughout the lifecycle of each request. Request, coordinate, and ship all materials required for remake and rework orders. Receive, inspect, and process all returned product requiring remake or rework, including reviewing tech packs, evaluating garment construction and design, and measuring samples to ensure quality and accuracy. Arrange rework as needed and report outcomes back to the team and sales rep. Run and distribute reports each morning to sync order updates across teams. Review sending lists and close completed order Opportunities and Sales Orders, keeping records current. Upload and share new order‑related files with relevant teams at end of day. Update order statuses on a weekly basis once fulfillment is confirmed. Partner with all departments to resolve issues impacting the remake process and improve communication and visibility across teams. Source and fulfill rep‑specific samples when the Design team or other internal contacts are unable to obtain them. Generate and distribute regular reports to keep teams aligned on order status and case progress. Conduct monthly reviews with the Accounting team to address outstanding case codes and follow up with reps to arrange unit returns for inspection as needed. Participate in periodic reviews of order and remake codes with department leads. Required Qualifications 1–3 years of experience in supply chain, order management, or a related operations role. Proficient in Microsoft Office Suite with advanced Excel skills including pivot tables, VLOOKUP, and data analysis. Experience with Salesforce for CRM and order tracking including Opportunities and Sales Orders. Familiarity with NetSuite or similar ERP platforms for inventory and order management. Comfortable using AI tools to improve productivity, streamline workflows, and support data analysis. Strong organizational skills with the ability to manage multiple open cases simultaneously. Clear and professional communication skills — written and verbal — with both internal teams and external sales reps. High attention to detail and a proactive approach to following up and closing loops. Ability to identify root causes and make sound judgment calls on case resolution. General knowledge of apparel construction, manufacturing, and design is preferred. Benefits Highlights Paid Time Off (PTO) Company‑paid holidays available immediately upon hire Annual discretionary bonus opportunity Medical, Dental, Vision, and Life Insurance coverage Voluntary benefit options including supplemental life insurance, short‑term disability, long‑term disability, and additional coverages 401(k) plan with company match Benefit eligibility and effective dates are based on company policy and plan requirements. Working Conditions In‑office role 3 days per week. Headquarters based in Carrollton, Texas. Full‑time role with standard business hours and occasional additional time during peak periods. Primarily desk‑based work involving prolonged periods of sitting and computer use. Frequent use of spreadsheets, accounting systems, and multiple monitors.Requires strong attention to detail and sustained focus. Regular interaction with Finance team members and cross‑functional departments. Equal Employment Opportunity Statement Rebel Athletic is an Equal Opportunity Employer. We are committed to providing a workplace free from discrimination and harassment. All employment decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable federal, state, or local law. Applicants and employees who require a reasonable accommodation to perform the essential functions of any position should contact Human Resources. #J-18808-Ljbffr Rebel Athletic