Customer Service Rep

Customer Service Rep

Edina, Minnesota, United States

$ 21.00 - 23.00 (US Dollar)

Assignment Length: ASAP - 12/31/25

Location: On-site at CBC

FTE: 1.0 (or 40 HPW)

Shift: 8 am - 4:30 pm- M-F

Rate: $21-$23 DOE

Contract to hire

The Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient out-of-pocket expenses related to co-insurance and deductibles. The representative responds to initial patientfamily requests; provides detailed explanations of patient billing information; resolves patient-family questions; performs follow-up on outstanding concerns, and collaborates with other departments to research patient billing history. The position consistently demonstrates excellent customer service and communication skills.

Qualifications:

High School Diploma or equivalent work experience required

3-5 years of customer service experience

Experience working with a wide variety of PC applications

Working knowledge of billing and follow-up processes

Excellent customer service through oral and written communication to patients, families, and other external and internal contacts

Excellent communication skills when dealing with patients, families, public, co-workers, and professional offices

Knowledge of HIPAA privacy standards and PCI compliance regulations

Proficient use of systems (computer, applications, phone systems)

Basic knowledge of medical terminology

Detail-oriented, good organizational skills, and ability to be self-directed

Strong time management skills, managing multiple priorities and a heavy workload in a high-stress atmosphere

Flexibility to perform other tasks as needed in an active work environment with changing work needs

High-level problem solving, analytical, and investigational skills

Ability to learn quickly and meet continuous timelines

Exhibits behaviors consistent with principles of excellent service