Manager On Duty

Job DescriptionJob DescriptionMANAGER ON DUTY -- Will need to work EVENING and WEEKEND SHIFTS!!OVERVIEW:The Manager On Duty will be responsible for assisting in the oversight of gym operations to ensure the club is successful. The Manager on Duty will partner with Assistant General Managers in support of the General Manager to help lead and support a team dedicated to delivering an excellent experience and revenue growth simultaneously with an opportunity to contribute to every level of the gym's overall success, including shared oversight of all CLUB4 operations in that assigned facility with focus on such things as providing a superior customer experience, establishing community partnerships to enhance business-to-business relationships within the community as well as to raise awareness and recognition of the organization in the community and drive membership sales.ESSENTIAL DUTIES & RESPONSIBILITIES:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and or ability required.Reliable service as scheduled; significant organizational skills; an ability to lead others.Assist in recruiting, hiring, training and developing a high performing staff consisting of front desk and trainers.Sales duties to include making phone calls to prospective members that have been to the club or have shown interest in joining via online communications. Strong sales background helpful. Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.Assist with Staff Management and provide backup support to Club Manager as needed.Assist in scheduling and supervising staff, including acting as ‘back-up’ for any absent employeeAssist in resolving or escalating employee issues or concerns.Involved in all front desk related activities including:· Answer phones in a friendly manner and assist callers with a variety of questions.· Check members into the system.· New member sign-up.· Take prospective members on tours.· Facilitate all member requests, issues and questions.Assist in overseeing cleanliness and maintenance of facility.Assist in ordering of supplies using specific budget based on club requirements.Assist in tracking statistics and reports (weekly, monthly, and annually).Other duties as assigned by the General or Regional Manager or Managing PartnerORGANIZATIONAL RELATIONSHIPS:The position reports directly to the General Manager and/or the Assistant General Manager in the GM’s absence, in charge of CLUB operations under the direction of an assigned Regional Manager.REQUIRED QUALIFICATIONS:1) Knowledge, skills & abilities:· Hard working, goal oriented, enthusiastic, and energetic.Solid work ethic with strong decision-making skillsSelf-starter who takes initiative with minimal direction and supervisionBasic computer, math, and communication skills requiredSuperior customer service skills, preferably in the fitness industrySolid supervisory, diplomacy and listening skillsBoth detail and results-oriented with high degree of professionalism and organizational skillsStrong communication, problem-solving, time management and analytical skillsStrong time management skills, ability to effectively manage multiple priorities in a rapidly changing environmentDemonstrated ability to work both autonomously and collaboratively within teamsPossess a working knowledge of all purchasing/sales web-based programming and fitness software utilized by C4F as it relates to sales of services to membersMust be computer proficient and well versed in Microsoft Office Suite.Strong track record of successfully executing on tasks and duties assigned by General ManagerDesire to learn to manage Club operations; Maintain responsibilities over Club operations personnel in the absence of the General ManagerAbility to travel to other clubs as needed2) Minimum certifications/education/experience level:· Some supervisory or leadership experience in a high-level customer service industry, preferredHigh School Diploma or equivalent (GED) is required; 2-yr degree or two (2) years of supervisory experience is preferredMust be CPR/AED certifiedReasonable accommodations may be possible to enable individuals with disabilities to perform the essential functions.\nCompany DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.Company DescriptionCLUB4 Fitness is a membership-oriented health facility offering a wide array of classes and equipment that allow our members to achieve their health and fitness goals. At every CLUB4 Fitness location, you’ll enjoy the best workout classes with outstanding service and an unbeatable atmosphere. With beautifully designed facilities and a diverse selection of machines and equipment, CLUB4 Fitness offers a truly unique experience.