Patient Service Specialist - CCSR

Patient Service Specialist Join Cleveland Clinic's Main Campus where research and surgery are advanced, technology is leading‑edge, patient care is world‑class, and caregivers are like family. Cleveland Clinic is recognized as one of the top hospitals in the nation. At Cleveland Clinic, you will work alongside passionate and dedicated caregivers, receive endless support and appreciation, and build a rewarding career with one of the most respected healthcare organizations in the world. A caregiver in this position works a variable schedule across the region. A minimum of 16 hours per pay period. Hours may vary between days, evenings, nights, and weekends. Key Responsibilities Provide a comprehensive, proactive, and “Patients First” experience for patients and visitors. Investigate, triage and resolve patient issues using the established HEART model. Create a welcoming and professional environment, interact with patients and ensure stellar patient experiences. Perform patient registration, visit preparation, telephone triage, insurance verification, co‑pay collection, patient and record tracking, scheduling, arrival and/or departure desk activities, and screening and scheduling of interpreter services. Enter and maintain confidential patient information. Recruit, enroll and educate patients on MyChart and Appointment Pass. Minimum Qualifications High school diploma or GED and two years of experience in patient registration, appointment scheduling, insurance processing, or customer service, OR an associate’s degree and one year of experience, OR a bachelor’s degree. Preferred Qualifications Knowledge of medical terminology. Strong customer service background. Recent EPIC experience. Previous Patient Service Specialist experience within the last three years. Physical Requirements Dexterity sufficient to operate a PC and other office equipment. Requires extended periods of standing, walking, or sitting. Good visual acuity through normal or corrected vision. Must be able to navigate various locations and function in a fast‑paced, hectic environment. Ability to lift and transport up to 25 pounds. Personal Protective Equipment Follows standard precautions using personal protective equipment as required. Pay Range Minimum hourly: $18.50 Maximum hourly: $18.50 The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate’s actual compensation will be determined after taking factors into consideration such as the candidate’s work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.) and does not include the value of Cleveland Clinic’s benefits package. #J-18808-Ljbffr Cleveland Clinic