Product Development Operations Director

Product Development Operations Director

We are seeking a Product Development Operations Director — a strategic, cross-functional leader responsible for driving operational excellence across our Product and Engineering organization. This role sits at the nexus of strategic planning, process optimization, agile transformation, and data-driven governance, to enable high-velocity delivery of high-quality products in a dynamic ad-tech landscape. You will own the operating cadence of our product development lifecycle — from portfolio planning and roadmap execution to metrics-driven performance governance. You will champion automation and Generative AI as force multipliers for operational efficiency, and you will be the connective tissue that ensures our teams plan better, execute faster, and learn continuously. This is not a traditional project management role. This is a systems thinker and operational strategist role for someone who thrives on designing the machinery that makes great product development organizations run.

Role and Responsibilities

Key Responsibilities

• Operating Cadence & Portfolio Planning
• Process Optimization & Automation
• Agile Transformation & Delivery Excellence
• Tooling & Technology for Operational Excellence
• Analytics, Metrics & Governance
• Cross-Functional Leadership & Change Management

Required

Core:

• 10+ years of experience in product operations, program management, technical program management, agile delivery.
• 3+ years in a leadership or senior individual contributor role driving operational excellence across multiple product/engineering teams
• Deep expertise in Agile/Lean methodologies (Scrum, Kanban, SAFe, Lean Portfolio Management) with hands-on experience in agile transformation.
• Demonstrated experience designing and implementing planning cadences, portfolio management processes, and governance frameworks at scale.
• Proven track record of leveraging automation, tooling, and data analytics to drive operational efficiency and eliminate waste.
• Hands-on experience with product/project management tools (Jira and Confluence) including advanced configuration, reporting, and integrations.
• Strong analytical and quantitative skills — comfortable building metrics frameworks, dashboards, and deriving insights from delivery data.
• Excellent communication and facilitation skills — ability to operate effectively from the team level to the C-suite.
• Experience working in fast-paced, high-growth environments with rapidly evolving priorities.

Technical:

• Experience building automated reporting pipelines — pulling data from multiple sources (Jira, Git, CI/CD, spreadsheets) into unified dashboards and stakeholder-ready outputs.
• Working knowledge of scripting languages (Python, JavaScript, or similar) for building custom automation scripts, data extraction, and API integrations.
• Demonstrated, hands-on experience applying Generative AI tools and techniques to real-world operational and business workflows — not just conceptual familiarity.
• Awareness of responsible AI practices — including data privacy, bias mitigation, hallucination management, and governance considerations when deploying GenAI in enterprise workflows.
• Ability to evaluate, pilot, and scale emerging GenAI tools and capabilities — acting as the organization's operational AI champion.

Skills and Qualifications

Preferred:

• Experience in the ad-tech, or digital media industry.
• Working knowledge of or hands-on experience applying Generative AI tools (e.g., Claude, ChatGPT, GitHub Copilot, custom LLM integrations) to operational workflows.
• Experience building or implementing AI/ML-powered automation for reporting, forecasting, or workflow optimization.
• Familiarity with data engineering and data product development lifecycles.
• Background in or strong understanding of software engineering practices, CI/CD, and DevOps principles.
• Experience with BI/analytics tools (EasyBI, Looker, Power BI, or similar) for building operational dashboards.
• Certified SAFe Program Consultant (SPC), PMI-ACP, CSM/CSP, or equivalent certifications.
• MBA or advanced degree in a relevant field is a plus.

Salary Range Pay Transparency: Compensation for this role, for candidates based in Mountain View, CA is expected to be between Base range: $220,000 ~ $240,000. Actual pay will be determined considering factors such as relevant skills and experience, and comparison to other employees in the role. Regular full-time employees (salaried or hourly) have access to benefits including: Medical, Dental, Vision, Life Insurance, 401(k), Employee Purchase Program, Tuition Assistance (after 6 months), Paid Time Off, Student Loan Program (after 6 months), Wellness Incentives, and many more.

To ensure a fair and transparent recruitment process, please do not use GenAI tools during your interview unless explicitly permitted; failure to adhere to these guidelines may result in disqualification from the recruitment process. This includes any software, application, or system that uses AI to assist to generate responses, solve problems, provide information in the interview, and recording tools

At Samsung, we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities, inspiring our talent to be their true selves. Together, we are building a better tomorrow for our customers, partners, and communities.

Samsung Electronics America, Inc. and its subsidiaries are committed to employing a diverse workforce, and provide Equal Employment Opportunity for all individuals regardless of race, color, religion, gender, age, national origin, marital status, sexual orientation, gender identity, status as a protected veteran, genetic information, status as a qualified individual with a disability, or any other characteristic protected by law.

Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process

Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. If you have a disability and require a reasonable accommodation in order to participate in the application process, please contact our Reasonable Accommodation Team View phone number on click.appcast.io) or View email address on click.appcast.io for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.