Customer Service Representative - State Farm Agent Team Member

Job Description

Job Description

Position Overview

Jarvis Fullenwilder State Farm is seeking a dependable, personable, and detail-oriented Customer Service Associate to join our growing team in Clinton, Maryland.

As a Customer Service Associate, you will play an important role in delivering exceptional service to our customers while supporting the daily operations of our agency. You will assist customers with their insurance needs, maintain accurate account information, and help ensure that every interaction reflects our commitment to professionalism and customer satisfaction.

We are looking for someone who enjoys helping people, communicates effectively, and takes pride in building positive, lasting customer relationships.

Key Responsibilities

Customer Service & Relationship Management

• Provide friendly, professional assistance to customers by phone, email, text, and in person.

• Respond to customer questions regarding insurance policies, billing, coverage, and account changes.

• Build and maintain strong relationships with existing customers.

• Proactively follow up with customers regarding outstanding requests, policy renewals, and service needs.

• Assist with resolving customer concerns in a timely and professional manner.

Policy Servicing & Administrative Support

• Process customer requests, including policy changes, updates, and documentation.

• Prepare certificates of insurance (COIs), proof of insurance, and other policy-related documents.

• Assist customers with billing inquiries, payment questions, and renewal information.

• Maintain accurate customer records and document interactions in agency systems.

• Coordinate with State Farm departments to facilitate customer requests.

• Support general administrative tasks and daily agency operations.

Customer Retention & Agency Growth

• Identify opportunities to improve customer satisfaction and strengthen existing relationships.

• Recognize potential gaps in customers' insurance coverage and refer opportunities to licensed team members.

• Assist with scheduling policy reviews and customer appointments.

• Support customer retention initiatives through proactive outreach and follow-up.

• Contribute to agency goals by providing exceptional service and identifying additional customer needs.

Community & Team Support

• Collaborate with team members to ensure a positive customer experience.

• Assist with agency events, community outreach, and local partnerships.

• Help maintain an organized, welcoming, and professional office environment.

Qualifications

• Strong verbal and written communication skills.

• Excellent organizational skills and attention to detail.

• A positive attitude and genuine interest in helping others.

• Ability to multitask and prioritize responsibilities in a fast-paced environment.

• Strong problem-solving skills and a commitment to customer satisfaction.

• Comfortable using computers, email, and customer management systems.

• Previous experience in customer service, administrative support, or insurance preferred.

• Maryland Property & Casualty insurance license preferred, or willingness to obtain required licensing.

• Ability to work independently while contributing to a collaborative team environment.

What We Offer

• Competitive compensation based on experience and qualifications.

• Opportunities for professional development and career advancement.

• Training and support to develop insurance industry knowledge.

• A positive, collaborative, and supportive work environment.

• Opportunities to engage with and make a difference in the local community.

Who We're Looking For

Our ideal candidate is someone who is reliable, organized, and committed to delivering an outstanding customer experience.

You should be comfortable communicating with customers, managing multiple requests, and taking initiative to resolve issues. We value team members who are proactive, coachable, and willing to go the extra mile to support both our customers and colleagues.

While this is primarily a customer service position, we encourage team members to recognize opportunities to better serve customers through additional insurance products and services.

Join Our Team

At Jarvis Fullenwilder State Farm, we believe that exceptional service is the foundation of long-term customer relationships. Our team is committed to helping individuals, families, and businesses protect what matters most while making a positive impact in our community.

If you enjoy helping others and are looking for an opportunity to grow professionally in a supportive environment, we encourage you to apply.

Apply today to join our team in Clinton, Maryland!

This position is with a State Farm independent contractor agent, not State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs.