Operations Supervisor

Assist in building and retaining a high‑performing team, creating a consistent environment of world‑class customer service, and exceeding the sales plan. A dynamic, attentive, and inspiring leader who mentors, leads, and coaches team members and customers alike, fostering a climate of high performance and five‑star service. Customer Focus Leads and models a customer‑first culture across all roles. Accountable for active floor management by assigning shifts, reviewing results, and providing feedback to maintain a five‑star customer experience. Provide ongoing coaching and training to enhance individual selling skills, behaviors, and processes. Analyzing and Decision Making Monitor the store payroll to assist in ensuring hours do not exceed the monthly budget, accurately monitoring and acknowledging timesheets for all roles. Assist in leading the store to achieve Total Monthly Income (TMI) goals consistently by executing foundational excellence and performance‑based leadership for front of house and alterations combined. Monitor inventory management, special orders, receiving processes, layaway, mark out of stock, repairs, and ensure first‑quality standards for all merchandise. Managing Performance Communicates daily sales goals to all team members and drives action through chat ins / chat outs. Observes individual team member performance and enforces action plans for improvement through weekly performance discussions using customer reviews and mystery shops. Assists in building a strong bench and talent pipeline, ensuring the store is always staffed, and fills open positions within 30 days. Other duties as assigned. Education & Credentials High school diploma or degree. Two to four years prior retail management experience in an apparel or specialty store environment. Prior experience with a computerized POS system. Work Hours and Physical Demands Full time hours: Sunday through Saturday, 40 hours a week. While performing the duties of this job, the employee is required to stand, walk, and sit for extended periods of time; reach for tools and objects with hands and arms; climb stairs; stoop, kneel, crouch, or crawl; and talk to and hear customers. The employee must occasionally lift up to 25 pounds. The employee must be able to see up close and at a distance, as well as use peripheral vision and depth perception, and be able to look at, read, and use a computer and all other electronic devices for long periods of time. Benefits Rewarding environment and competitive pay Generous Dream Maker discount after first pay period Referral incentive program Dayforce wallet – get paid early 401(k) program Paid vacation, wellness days & holidays, including your birthday off Equal Opportunity & Diversity David’s Bridal encourages applications from all qualified candidates. David’s Bridal has a great record of accommodating persons with disabilities. Contact Human Resources for accommodation needs. Our mission is to embrace diversity, equity, and inclusion, building a workforce that represents the customers we serve. #J-18808-Ljbffr