Customer Service Representative Dispatch HVAC

Customer Service Representative (CSR) HVAC
Rocket Cooling Key Largo / Tavernier FL

Are you the person who keeps everything organized when things get busy

Do you take pride in following throughmaking sure parts are ordered jobs are scheduled and nothing falls through the cracks

Do you go above and beyond to create a great experience for customers

If so you may be a great fit for Rocket Cooling in the Upper Keys.

About Us

Rocket Cooling is a fast-growing HVAC company focused on delivering a high-end customer experience through strong communication organization and modern technology.

In Key Largo and Tavernier we are building a tight-knit team that supports both technicians and customers at a high level. This is not a corporate environment with layers of red tape. Our team works closely together communicates openly and takes pride in doing things the right way.

Position Overview

Were looking for a highly organized customer-focused CSR to support daily operations. This role plays a critical part in keeping jobs movinghandling scheduling coordinating technicians ordering parts and ensuring a smooth experience for every customer.

This is a fast-paced position that requires attention to detail strong communication and the ability to manage multiple priorities at once.

Key Responsibilities

• Answer inbound customer calls with professionalism and a positive attitude
• Schedule and dispatch technicians for service maintenance and install calls
• Monitor and adjust the schedule throughout the day for efficiency
• Order parts for service and install jobs and follow up to ensure timely delivery
• Track parts and job status to ensure nothing falls through the cracks
• Communicate with technicians to keep them informed and prepared
• Maintain accurate notes and job updates in ServiceTitan
• Assist with warranty processing and coordination when needed
• Proactively follow up with customers on scheduling parts and job completion
• Help create a smooth high-quality experience from first call to job completion

What Were Looking For

• Experience in HVAC plumbing or skilled trades office/dispatch preferred
• Experience with ServiceTitan or similar software is a plus
• Strong organizational and multitasking skills
• Clear and confident communication skills
• Experience with parts ordering vendor coordination or warranties is a strong plus
• Detail-oriented with strong follow-through
• Calm professional and solution-focused under pressure
• Team-oriented with a strong work ethic

Compensation & Benefits

• Competitive hourly pay based on experience
• Performance-based incentives available
• 401(k) with company match
• Health dental and vision insurance
• Paid time off and holidays
• Supportive team-oriented environment
• Opportunities for growth as we expand in the Keys

Location Requirements

• Must be located in or near Key Largo / Tavernier FL or committed to relocating
• Work Location: In person

Join Our Team

If youre someone who takes pride in organization follow-through and delivering a great customer experience wed love to talk. Join Rocket Cooling and help us build a strong reliable team in the Upper Keys.

Required Experience:

Unclear Seniority