Service Coordinator - Commercial Door

Job Description Job Description Service Coordinator – Commercial Door Service Location: On-site Pay: $30–$40 per hour (based on experience) Employment Type: Full-Time Industry: Commercial Door Service / Field Service Operations About AM/PM Door Inc. AM/PM Door is a growing commercial door service company providing installation, repair, and maintenance for commercial, industrial, and warehouse facilities. We're looking for a Service Coordinator who wants to plant roots, learn the trade from the dispatch seat, and grow with us. About the Role The Service Coordinator is the operational backbone of our service department. You'll own daily technician scheduling, manage incoming service requests, and keep commercial customers — property managers, facility managers, GCs, and end users — informed from first call through job completion. It's fast-paced and detail-heavy, and the right person genuinely enjoys keeping field operations humming. Commercial door industry experience is strongly preferred. If you've coordinated techs at a commercial door service company, we want to talk to you. Candidates from adjacent commercial field service trades (HVAC, fire & life safety, low voltage, electrical, locksmith) with strong dispatch experience are also encouraged to apply. This role has real room to grow. As the service department expands, the person in this seat is positioned to move into Lead Coordinator, Service Manager, or Operations roles. What You'll Do Scheduling & Dispatch Assign and dispatch service calls, PM visits, and repairs across the technician team based on geography, skill set, and urgency Adjust schedules in real time as emergencies, call-outs, and priority jobs come in Stay in constant contact with techs throughout the day — job status, ETAs, parts needs, customer updates Customer Communication Serve as the main point of contact for facility managers, property managers, GCs, and other commercial customers from intake through job completion Set clear expectations on arrival windows, timelines, and what to expect on-site Handle reschedules, follow-ups, and escalations professionally — including after-hours and emergency service requests Work Orders & Service Data Open, update, and close work orders accurately in the service management system Capture job details, parts used, labor hours, and tech notes for billing Manage PO requirements, NTE limits, and customer-specific work order portals (Corrigo, ServiceChannel, FacilitySource, Nuvolo, etc. as applicable) Track open and pending work so nothing slips Parts & Vendor Coordination Order and track parts and hardware for active service jobs Work with manufacturers and suppliers on lead times and availability Flag shortages or delays that could affect scheduling Internal Collaboration Partner with the Service Manager to prioritize workloads and surface capacity issues early Coordinate handoffs with billing, sales, and install/project teams Help onboard new technicians on scheduling and communication workflows What We're Looking For Required 2+ years in dispatching, service coordination, scheduling, or commercial field service customer service Strong written and verbal communication — you're comfortable on the phone with customers, techs, and managers all day Proficiency with scheduling software, CRMs, or service management platforms Ability to juggle competing priorities without dropping details High organization and follow-through — you close loops Strongly Preferred Direct experience in the commercial door industry Experience with ServiceTitan, ServiceMax, FieldEdge, Salesforce Field Service, BuilderTrend, or similar dispatch platforms Experience with third-party work order systems ( Corrigo, ServiceChannel, FacilitySource, Nuvolo, Verisae, Ecotrak ) Background in adjacent commercial trades: HVAC, fire & life safety, low voltage, electrical, locksmith Experience dispatching a team of field technicians Compensation & Benefits $30–$40 per hour , based on experience (commercial door industry experience moves you up the range) Health, dental, and vision insurance Paid time off and company holidays Clear growth path — this seat leads to Lead Coordinator, Service Manager, or Operations roles as the company grows Stable, close-knit team where your work is visible and valued EEO Statement We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, ancestry, physical or mental disability, medical condition, marital status, genetics, age, or veteran status or any other applicable legally protected status or characteristic. If you would like to request accommodation on the basis of disability for completing this on-line application, please contact Human Resources.