Front Office Manager

Job Description

Job Description

Front Office Manager - Honolulu/Waikiki Beach

Starting wage: $26/hr - $30/hr DOE

About the Role:

The Front Office Manager plays a pivotal role in ensuring the smooth and efficient operation of the front desk and guest services within a hospitality environment. We are located in bustling Honolulu, just two blocks away from iconic Waikiki Beach. This position is responsible for leading and supervising the front office team to deliver exceptional customer service, manage guest relations, and maintain operational standards. The Front Office Manager oversees daily administrative tasks, coordinates with other departments, and handles guest inquiries and concerns promptly and professionally. Success in this role results in enhanced guest satisfaction, optimized front office workflows, and a positive representation of the organization’s brand. Ultimately, the Front Office Manager contributes significantly to the overall guest experience and operational excellence.

We're proud to offer our team a robust benefits package, including health insurance (with vision/dental coverage available), disability/life insurance, a 401k plan, paid sick and vacation time, paid holidays, two floating holidays per year, and discounts on stays at our managed hotels across the country. We are an equal opportunity employer.

Minimum Qualifications:

• High school diploma or equivalent
• At least 2 years in a supervisory or managerial roles
• Strong communication and interpersonal skills.
• Ability to work flexible hours, including weekends and holidays.

Preferred Qualifications:

• Bachelor’s degree in hospitality management, business administration, or a related discipline.
• Experience in a high-volume hotel or corporate front office environment.
• Proficiency with front office management software and reservation systems.
• Certification in hospitality management or customer service excellence.
• Multilingual abilities to assist a diverse guest population.
• Demonstrated leadership training or management development courses.

Responsibilities:

• Supervise and coordinate front office staff activities to ensure efficient and courteous service delivery.
• Manage guest check-in and check-out processes, ensuring accuracy and timeliness.
• Handle guest complaints and resolve issues promptly to maintain high satisfaction levels.
• Train, mentor, and evaluate front office team members to promote professional development and performance.
• Collaborate with housekeeping, maintenance, and other departments to ensure seamless guest experiences.
• Maintain accurate records of reservations, billing, and guest information in compliance with company policies.
• Develop and implement front office procedures and standards to improve operational efficiency.
• Prepare reports on occupancy, revenue, and guest feedback for senior management review.
• You will report and work closely with the Property/General Manager