Senior Customer Support Manager
Virtual Vocations Inc
Leading workforce execution across teams and skill sets, the full-time salaried Senior Customer Support Manager will optimize work distribution, enhance operational performance, and drive customer experience initiatives while managing a centralized planning function. Key Responsibilities Ensure customer work is routed effectively based on proficiency, capacity, and business priority Provide strategic oversight of forecasting, capacity planning, and real-time performance management Drive strategies to improve customer outcomes, service effectiveness, and operational performance Required Qualifications 7+ years of experience in Customer Operations, workforce/resource planning, or operational strategy 5+ years of people leadership experience, including leading complex cross-functional teams 3+ years of experience in contact center customer support/service operations Deep understanding of forecasting, capacity planning, and workload management Bachelor's degree in Business, Information Technology, Operations, or related field preferred
Vacancy posted 1 day ago
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