Clinical Account Manager

Description

Clinical Account Manager – Ohio

Primary Location: Columbus, OH
Ideal Candidate Locations: Columbus, Cleveland, or Cincinnati, OH
Territory: State of Ohio
Travel: Greater than 50% within the territory, with occasional travel outside the region
Reports To: Regional Director
Work Arrangement: Field-based / Home office

About the Role

This is an opportunity for an audiologist who enjoys combining clinical expertise with relationship building, account management, and business development.

As a Clinical Account Manager, you will develop strong relationships with audiologists, surgeons, clinicians, hospital teams, and other hearing healthcare professionals while providing expert clinical and product support for MED-EL hearing solutions. You will also partner with regional teammates to develop business strategies, support existing accounts, identify growth opportunities, and achieve regional sales objectives.

What You’ll Do

Account Management & Business Development

• Develop and execute business strategies aligned with MED-EL's mission, goals, and sales philosophy.
• Achieve assigned sales goals while effectively managing budgetary expectations.
• Build and maintain strong relationships with audiologists, surgeons, clinicians, hospital and medical center professionals, and other professionals supporting candidates and recipients of MED-EL hearing solutions.
• Identify and develop new business opportunities that contribute to territory growth.
• Partner with the Regional Director and regional teammates to understand the key decision-makers and purchasing processes within assigned accounts.
• Conduct professional product and service presentations and confidently ask for appropriate customer commitments.
• Collaborate with MED-EL Finance and Reimbursement teams to support the financial performance of the territory.
• Maintain required vendor credentials and remain current on applicable state laws and facility-specific vendor requirements.
• Maintain accurate and comprehensive account, contact, market share, and customer activity information within the company's CRM.
• Participate in establishing and monitoring sales goals for assigned accounts.

Clinical & Technical Support

• Serve as a trusted clinical resource to hearing healthcare professionals throughout the territory.
• Apply a strong understanding of hearing loss, audiologic and otologic evaluation techniques, and available treatment options.
• Demonstrate knowledge of cochlear implant and middle-ear implant candidacy, including relevant anatomy, disease etiology, indications, and contraindications.
• Provide clinical support for MED-EL products, including programming software across applicable product lines.
• Support clinicians with complex programming cases and assist clinicians and patients through appropriate complaint-handling processes.
• Provide support related to surgical cases, including intraoperative implant electrical evaluations and basic Auditory Response Telemetry.
• Maintain a working knowledge of hearing implant surgical approaches and relevant differences among technologies.
• Provide product demonstrations and training to surgeons, audiologists, audiology students, and other related healthcare professionals.
• Participate in required clinical, technical, product, and sales training.

Territory & Customer Support

• Travel frequently throughout the Ohio territory , including regular clinic visits, customer meetings, conferences, trainings, and other business activities.
• Coordinate travel and customer coverage with regional teammates and MED-EL leadership.
• Partner closely with Customer Service and Reimbursement teams to deliver a high-quality customer experience.
• Support the accurate ordering and timely delivery of products for surgical cases and activations.
• Coordinate appropriate clinical coverage when unable to personally attend an appointment.
• Participate in on-call audiology support as required.
• Represent MED-EL at regional, national, and occasionally international conferences and company-sponsored events as requested.
• Complete required sales activity, expense, and other business reports accurately and on time.
• Maintain accurate CRM documentation and follow applicable company quality, regulatory, and complaint-handling procedures.

Requirements

• Master's degree or greater in Audiology or equivalent , with relevant education related to hearing disorders and hearing healthcare.
• Ability to communicate clinical and technical information effectively to a variety of professional audiences.
• Comfort with technology, including computers, smartphones, internet-based applications, CRM systems, and other business technology.
• Ability to work collaboratively across sales, clinical, customer service, reimbursement, and other internal teams.
• Professional, courteous, and customer-focused approach when interacting with healthcare professionals, patients, consumers, and the public.
• Ability and willingness to travel greater than 50% throughout the Ohio territory , with occasional travel outside the region.

Preferred Qualifications

• ASHA Certificate of Clinical Competence in Audiology (CCC-A) or equivalent.
• Previous experience in audiology, cochlear implants, hearing implants, hearing healthcare, or a related clinical environment.
• Previous experience working directly with healthcare professionals and/or hospital systems.
• Experience in account management, business development, sales, or customer relationship management within a clinical or medical environment.