Commercial Lines Account Manager

Position: Account Manager Location: Rock Island, Illinois, United States Employment Type: Full-time, On-site Salary: $70,000 – $95,000 annually Bonus Structure Team Performance Bonus based on company-wide gross margin and load count achievements. Individual Performance Bonus tied to your own margin and load count (uncapped). KPI Bonus based on metrics such as margin %, revenue, and operational quality, up to $300 per month. Year‑end bonus of up to 1.5× the annual incentive target for top performers. Benefits Health, vision, and dental insurance Retirement plan Paid training Work/life balance Casual dress environment Job Description As an Account Manager, you will build strong relationships with customers by addressing their transportation needs and concerns. Working under close supervision, you will contribute to sales strategies and collaborate closely with the Carrier Sales team to ensure that freight arrives safely and efficiently. The role focuses on account service, load coordination, relationship management, and performance reporting. Key Responsibilities Acquire loads from customers via phone, email, and load boards. Distribute loads to Carrier Sales Coordinators or Manager. Build and grow customer relationships. Achieve budgets and drive continuous improvement. Analyze and prepare data for RFQs and business reviews. Resolve escalated pick‑up, in‑transit, and delivery issues. Stay informed on FTL and LTL brokering regulations. Operate within the company’s internal systems and tools. Qualifications Required: High school diploma. Industry experience in transportation or logistics. Strong interpersonal, negotiation, and organizational skills. Ability to thrive in a fast‑paced environment. Preferred: 2+ years of customer‑facing logistics experience. #J-18808-Ljbffr Gpac